RemoteLeaf Logo
Log in Sign up

Medical Receptionist & Patient Scheduling

1 hour, 42 minutes ago
Philippines
Part-time
Junior
Administrative Assistant
Customer and Technical Support
Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 36

Description

  • Answer incoming patient calls and assist with appointment scheduling.
  • Return missed calls and voicemails promptly to support timely patient assistance.
  • Follow clinic scheduling rules and appointment protocols.
  • Manage the administrative email inbox.
  • Respond to patient inquiries and coordinate follow-ups.
  • Communicate lab results to patients when instructed.
  • Assist with prescription refill requests and clinical inquiries.
  • Verify insurance coverage before appointments.
  • Handle pre-authorization inquiries and document patient coverage details.
  • Support billing, claims, coding, and other administrative workflows as needed.

Requirements

  • Previous healthcare or medical office experience is strongly preferred.
  • Experience using Athena Health EMR is preferred; ability to learn it quickly is required.
  • Minimum 2+ years of customer service experience.
  • Medical or clinical background such as RN, Medical Assistant, or healthcare administration is preferred.
  • Experience with Athena Health or similar EHR systems and patient scheduling systems.
  • Ability to navigate patient charts and scheduling tools.
  • Strong phone communication skills with professional and clear patient communication.
  • Familiarity with insurance eligibility checks and pre-authorization inquiries.
  • Understanding of HIPAA compliance and patient privacy requirements.
  • Must speak and write English very clearly.
  • Must be able to submit an NBI clearance and/or Local Police Clearance before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Reliable laptop or desktop computer is required.
  • High-speed internet connection with a minimum of 10 Mbps is required.
  • Noise-canceling headset and webcam are required.
  • Must have a quiet, professional workspace.

Benefits

  • Dedicated HR and contractor support team for guidance, contract matters, and client communication.
  • Optional premium VPN access for enhanced privacy and security.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to Top 1% VA performance training on communication, client management, and productivity systems.
  • Client-approved U.S. holidays off, subject to client needs and schedule.
  • Client-approved paid or unpaid time off, if offered by the client.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives such as bonuses, extra hours, or increased hours based on performance.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

IntellaTriage

Remote Hospice Triage RN FT Monday-Friday 8:30a-5p (No Wknds)

IntellaTriage 51-250 Health Care Providers & Services

IntellaTriage is hiring a remote registered nurse to provide after-hours hospice telephone triage and care coordination for patients and families.

United States Full-time Junior Customer Support
$52k-$58k
1 hour, 11 minutes ago
NoGigiddy

Chat & Community Support Specialist

NoGigiddy 1-10 Professional Services

NoGigiddy is hiring a Chat & Community Support Specialist to provide live chat and community support for its gig-worker platform, helping users resolve questions and navigate offers, accounts, and resources.

United States Full-time Entry Level Customer Support
$31k-$44k
1 hour, 17 minutes ago
IntellaTriage

Remote Hospice Triage RN PT Monday-Friday 1:30p-7p (No Wknds)

IntellaTriage 51-250 Health Care Providers & Services

IntellaTriage is seeking a remote registered nurse to provide after-hours telephone triage and care coordination for hospice patients and families.

United States Part-time Junior Customer Support
$52k-$58k
1 hour, 17 minutes ago
Amwell

Contracts Administrator

Amwell 1K-5K Diversified Telecommunication Services

Amwell is hiring a full-time Contracts Administrator to support its Clinical Operations team in managing referrals, case administration, reporting, and risk processes for its behavioral health services.

Ireland Full-time Junior Administrative Assistant
$40k-$43k
1 hour, 20 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers