Dutch Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation

1 hour, 25 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide assistance to Dutch-speaking customers via phone, email, and chat regarding products and services.
  • Resolve customer inquiries and complaints efficiently while maintaining customer satisfaction.
  • Document customer interactions accurately in the CRM system.
  • Collaborate with team members and other departments to improve the overall customer experience.
  • Stay informed about company products, policies, and industry trends.
  • Handle difficult situations calmly and professionally.

Requirements

  • Fluency in Dutch, both written and spoken.
  • Proficiency in English is a plus.
  • Previous experience in customer service roles is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to handle difficult situations calmly and professionally.
  • Familiarity with CRM systems and basic office software.
  • Self-driven with the ability to work independently and as part of a team.
  • Willingness to relocate to Bulgaria.
  • Relocation expenses must be covered by the employer.

Benefits

  • Competitive monthly salary.
  • Monthly performance bonus.
  • €1,500 signing bonus.
  • Relocation package.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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