Dutch Speaking Customer Agent For Proximus - Work Remote In Greece

2 hours, 33 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support in Dutch via phone, email, and chat.
  • Assist customers with questions about telecom products, services, billing, and technical issues.
  • Resolve customer complaints and issues in a timely and effective manner.
  • Maintain accurate records of customer interactions in the CRM system.
  • Collaborate with internal teams to improve customer satisfaction and service quality.
  • Stay up to date on Proximus services, updates, and industry trends.

Requirements

  • Fluency in Dutch, both spoken and written, is required.
  • Proficiency in English is a plus.
  • Experience in customer service, preferably in telecommunications or a related sector.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to work independently and manage time effectively in a remote environment.
  • Proficiency with CRM software, digital communication tools, and general computer skills.
  • Reliable internet connection and a suitable workspace for remote work.
  • Customer-oriented mindset with a commitment to delivering high-quality service.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • Health insurance.
  • 2 extra salaries per year.
  • Additional benefits provided by the employer.

Interested in this position?

Apply directly on the company website

Apply Now

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