Dutch Customer Support Specialist E-commerce - Work In Greece - Paid Relocation

1 hour, 58 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support to Dutch-speaking customers via phone, email, and chat.
  • Handle inquiries about orders, payments, product information, and returns.
  • Resolve customer issues promptly to maintain high customer satisfaction.
  • Document customer interactions using CRM systems and feedback tools.
  • Collaborate with logistics, sales, and other cross-functional teams to improve the customer experience.
  • Stay current on e-commerce trends, product offerings, and company policies.
  • Build and maintain positive customer relationships.

Requirements

  • Fluency in Dutch, both spoken and written, is mandatory.
  • English proficiency is a plus.
  • Customer support experience, preferably in the e-commerce sector, is highly desirable.
  • Strong communication and interpersonal skills with a customer-centric approach.
  • Excellent problem-solving abilities and a proactive attitude.
  • Familiarity with CRM software and e-commerce platforms is advantageous.
  • Ability to work independently and as part of a team.
  • Willingness to relocate to Greece and adapt to the local culture and lifestyle.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • 2 extra salaries per year.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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