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Medical Virtual Assistant - Customer Care Insurance Admin

1 hour, 46 minutes ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
CRM Cybersecurity HIPAA Salesforce
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 17

Description

  • Contact insurance companies and claim adjusters to obtain updates on claims, paperwork, and settlement status.
  • Collect, organize, and maintain insurance-related documents such as adjuster summaries, scope of loss reports, settlement statements, and payment confirmations.
  • Follow up on submitted estimates and invoices to verify receipt and payment progress.
  • Update CRM records with communications, documents, and status changes.
  • Move clients through internal workflow stages based on job progress.
  • Communicate daily with internal team members to provide status updates and flag issues.
  • Keep digital job files organized and audit-ready.
  • Act as a liaison between insurance companies and internal teams to help move projects forward.
  • Work within established SOPs while handling tasks independently.

Requirements

  • Previous experience in administrative support, insurance coordination, or customer care.
  • Strong written and verbal communication skills in English.
  • Comfortable communicating by phone and email with insurance representatives.
  • Ability to follow clear SOPs while working independently.
  • Excellent organizational skills and strong attention to detail.
  • Experience using CRMs such as Acculynx, Salesforce, or similar tools preferred.
  • Proficiency with Google Workspace, including Drive, Sheets, and Docs.
  • Must have fast, stable internet and a quiet, professional workspace.
  • Must be available during U.S. business hours, specifically 8:00 AM to 5:00 PM Mountain Daylight Time, Monday to Friday.
  • Must be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding.
  • Must be proficient in speaking and writing English very clearly.
  • Must be available for video meetings with camera on when needed.
  • Must have a reliable laptop or desktop computer, high-speed internet of at least 10 Mbps, a noise-canceling headset, and a webcam.

Benefits

  • Competitive hourly pay of $5 to $6 depending on experience.
  • Fully remote work arrangement.
  • Dedicated HR and contractor support team.
  • Optional premium VPN access for privacy and security.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to top-tier VA performance training and productivity best practices.
  • Client-approved U.S. holidays off, subject to client needs and schedule.
  • Client-approved paid or unpaid time off, if offered by the client.

Interested in this position?

Apply directly on the company website

Apply Now

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