Czech Speaking Solutions Consultant - Work In Sofia, Bulgaria

11 hours, 32 minutes ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Serve as the primary contact for Czech-speaking customers across the Customer Support Services sector.
  • Handle high-volume inquiries by phone, email, and live chat.
  • Analyze complex customer issues and provide accurate resolutions according to service standards.
  • Document customer cases thoroughly in the CRM system.
  • Collaborate with cross-functional teams to escalate and resolve technical or process-related issues.
  • Contribute to improving support procedures and customer experience.
  • Attend ongoing training on industry practices and product updates.

Requirements

  • Native or fluent Czech proficiency, both spoken and written, is mandatory.
  • Professional English proficiency for communication within an international team.
  • Valid EU passport or valid Bulgarian work permit.
  • Strong problem-solving skills and commitment to high-quality customer service.
  • Ability to adapt to new technologies and CRM software.
  • Previous Customer Support Services experience is preferred but not required.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Comprehensive health insurance.
  • Fully paid relocation package including flight, transfer, and hotel.
  • Monthly performance bonus based on individual contribution.
  • One-time €1,500 signing bonus for successful new hires.
  • Career growth opportunities within an international network.

Interested in this position?

Apply directly on the company website

Apply Now

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