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Customer Support Specialist

3 weeks, 2 days ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Salesforce
Apply Now
Rxvantage

Rxvantage

RxVantage is a software company that provides cloud-based solutions to improve communication between medical providers and companies, streamline scheduling, and enhance patient care outcomes. Their platform connects healthcare providers with life scien...

Internet Software & Services
51-250
$3M raised
View All Jobs 5

Description

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Monitor the admin database to troubleshoot customer issues.
  • Log customer interactions, troubleshooting steps, and resolutions accurately in Salesforce.
  • Direct and escalate complex issues to the appropriate internal teams or personnel.
  • Follow up with customers to confirm issues are resolved and satisfaction is achieved.
  • Meet or exceed support KPIs, including response SLAs, resolution SLAs, CSAT, and case quality metrics.
  • Stay current on product releases and known issues to support and educate customers accurately.
  • Work cross-functionally to resolve customer issues.
  • Contribute to and maintain internal and customer-facing knowledge base content.
  • Provide input to improve and refine customer support systems and processes.

Requirements

  • 2+ years of experience in customer support or technical support.
  • Experience with case management or CRM platforms; Salesforce experience is a plus.
  • Bachelor's degree or equivalent work experience.
  • Strong troubleshooting skills and technical aptitude.
  • Strong work ethic and exceptional attention to detail.
  • Excellent written and verbal communication skills.
  • Willingness to learn and openness to feedback.
  • Empathetic, customer-first mindset.

Benefits

  • Competitive salary.
  • 100% company-paid premiums for employee medical, vision, and dental plans.
  • $4,400 company-sponsored HSA contribution.
  • Short-term and long-term disability coverage.
  • Life insurance.
  • 401(k) matching.
  • Work from anywhere within the US.
  • Flexible PTO.
  • 100% paid parental leave.
  • Post-parental leave support, including a $5,000 stipend and a 4-week paid ease-back transition period.
  • Charitable donation matching.

Interested in this position?

Apply directly on the company website

Apply Now

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