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VP of Customer Growth

3 hours, 29 minutes ago
United States, United Kingdom, Netherlands
Full-time
Executive
Customer Success
Customer and Technical Support
HubSpot Salesforce
Apply Now
Mendix

Mendix

Mendix is the leading enterprise low code application development platform, empowering businesses to innovate and create modern applications quickly and securely.

Internet Software & Services
1K-5K
Founded 2005
$34M raised
View All Jobs 2

Description

  • Develop and execute a customer growth strategy that drives retention, expansion, and advocacy across the customer lifecycle.
  • Build and lead teams across lifecycle marketing, customer marketing, community, advocacy, and customer insights.
  • Serve as the voice of the customer to executive leadership using NPS, win/loss, and customer feedback data.
  • Design and manage customer advisory board programs and facilitate quarterly meetings.
  • Oversee lifecycle marketing from onboarding through renewal and expansion, including segmented nurture programs.
  • Own strategy and execution for the customer community platform, including engagement and peer-to-peer support.
  • Develop customer evangelism and speaker bureau programs for events, webinars, and conferences.
  • Position Mendix and its customers as thought leaders through content, media, and event programs.
  • Oversee social media strategy focused on customer stories, advocacy, and social listening.
  • Own the enterprise NPS program and the win/loss analysis process, including reporting and action planning.

Requirements

  • 12+ years of progressive marketing experience, including 5+ years in leadership roles.
  • Proven experience building and scaling customer marketing or lifecycle marketing functions in B2B SaaS.
  • Experience managing customer advisory boards, NPS programs, and win/loss analysis initiatives.
  • Demonstrated success building customer advocacy and community programs with measurable business impact.
  • Strong strategic vision with the ability to align customer growth strategy to business objectives.
  • Strong analytical skills and data-driven decision-making capabilities.
  • Exceptional cross-functional leadership and ability to influence Sales, Product, Customer Success, and Marketing.
  • Outstanding communication skills with executive presence and customer empathy.
  • Experience with marketing automation platforms such as Marketo, Eloqua, or HubSpot.
  • Experience with CRM and customer data tools, including Salesforce, community platforms, NPS platforms such as Qualtrics, Medallia, or Delighted, and advocacy platforms such as Influitive or Gainsight Advocate.
  • Bachelor's degree in Marketing, Business, Communications, or a related field preferred.
  • MBA or advanced degree preferred.

Benefits

  • Competitive salary of $195,000 - $345,000 per year.
  • Full-time remote work arrangement.
  • Opportunity to work for a global company with locations across the United States, Europe, and London.
  • Inclusive, diverse, open, and safe working environment.
  • Equal opportunity and affirmative action employer commitment.
  • Application encouragement even if experience does not perfectly match the qualifications.

Interested in this position?

Apply directly on the company website

Apply Now

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