RemoteLeaf Logo
Log in Sign up

Customer Success & Lifecycle Operations Manager

2 months, 3 weeks ago
Argentina, Brazil, Lithuania, Romania, Ukraine
Full-time
Mid Level
Customer Success
Customer and Technical Support
Blockchain HubSpot
Apply Now
Decentralized Masters

Decentralized Masters

Decentralized Masters provides institutional-grade training, private mentorship, and daily education to empower investors in mastering decentralized finance, enabling them to protect and grow their wealth outside of centralized systems.

Education Services
1-10
Founded 2022
View All Jobs 8

Description

  • Own the end-to-end lifecycle across multiple software products, from onboarding and activation through engagement, retention, upsell, and reactivation.
  • Design product-specific onboarding journeys and run onboarding/offboarding calls for high-value subscribers.
  • Build lifecycle email sequences, automation flows, segmentation, and personalized journeys based on user behavior and usage.
  • Create proactive churn-reduction frameworks and intervention playbooks to reduce churn and improve customer retention.
  • Track and optimize SaaS metrics including MRR, churn, cohort performance, LTV, activation, retention, and expansion revenue.
  • Build dashboards and reporting across tools such as PostHog, HubSpot, and Whop, and reconcile data across disconnected systems.
  • Develop and maintain Customer Health Index frameworks and use them to identify churn risk early.
  • Use AI tools to automate lifecycle workflows, onboarding, support triage, response routing, and churn prediction.
  • Build scalable CS infrastructure, including playbooks, tiered engagement models, escalation paths, community systems, and feedback loops into Product and Engineering.
  • Oversee inbound support operations, handle complex escalations, and improve documentation and self-serve support systems.

Requirements

  • 2–6 years of experience in SaaS Customer Success, Lifecycle, Growth, or Revenue Operations.
  • Strong understanding of subscription economics.
  • Experience working across multiple product lines is preferred.
  • Proven experience reducing churn and increasing LTV.
  • Highly analytical and comfortable working with raw data.
  • Experience building dashboards and interpreting cohort analysis.
  • AI-native mindset with active use of AI to improve output and operations.
  • Comfortable building systems from zero.
  • Strong written communication skills.
  • Fintech, crypto, or Web3 experience is a strong bonus.
  • Experience with HubSpot, PostHog, Whop, and Circle is a strong bonus.
  • Experience building Customer Health Index models is a strong bonus.
  • Experience reconciling messy data across tools is a strong bonus.
  • Experience in multi-product SaaS environments is a strong bonus.

Benefits

  • Competitive salary plus performance-based incentives tied to retention and LTV improvement.
  • Direct exposure to founders.
  • Opportunity to shape the entire customer success function.
  • Remote work.
  • High ownership, high-impact role.
  • Clear growth path into Head of Lifecycle, CS Operations, or Revenue Ops.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

C

Become a Freelance Luxury Brand Evaluator - Nürnberg, DE

CXG

CXG is hiring freelance luxury brand evaluators to complete discreet customer experience missions for premium and luxury brands and provide objective feedback that helps shape brand strategy.

Germany Freelance Entry Level Customer Success
11 hours, 38 minutes ago
NoGigiddy

Customer Success Specialist

NoGigiddy 1-10 Professional Services

NoGigiddy is hiring a Customer Success Specialist to support its gig-worker community by resolving user issues and delivering responsive service across email, chat, and social channels.

United States Full-time Entry Level Customer Success
$33k-$46k
CRM
11 hours, 38 minutes ago
C

Become a Freelance Luxury Brand Evaluator - Stuttgart, DE

CXG

CXG is hiring freelance Luxury Brand Evaluators to assess premium and luxury brand experiences across in-store, online, and appointment-based interactions and provide feedback that helps shape brand strategy.

Germany Freelance Entry Level Customer Success
11 hours, 38 minutes ago
JoVE

Customer Success Specialist

JoVE 51-250 Media

JoVE is hiring a Customer Success Specialist to help U.S. university faculty integrate its video resources into courses and drive stronger adoption, usage, and renewal of the subscription.

Mexico Colombia Argentina Brazil Full-time Junior Customer Success
12 hours, 8 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers