Customer Success Manager

3 weeks, 2 days ago
Full-time
Mid Level
Customer and Technical Support
Megaport

Megaport

Megaport simplifies network connectivity with scalable bandwidth for cloud connections, metro ethernet, and Data Centre backhaul. Offering extensive coverage in APAC and expanding globally, Megaport empowers users to manage their networks through its u...

Diversified Telecommunication Services
251-1K
Founded 2013
$26M raised

Description

  • Manage, grow, and retain revenue across a defined customer portfolio in collaboration with Sales Executives and Solutions Architects.
  • Conduct proactive customer outreach to drive product adoption and engagement with Megaport’s partner ecosystem.
  • Own renewal activities, including transitioning customers to committed-term agreements.
  • Serve as a trusted advisor from onboarding through renewal, promoting relevant products, features, and strategic partners.
  • Represent customer needs internally and lead commercial resolution of issues.
  • Identify account growth opportunities and develop tailored customer engagement strategies.
  • Track customer feedback, sentiment, pipeline activity, and forecasts in Salesforce.
  • Maintain deep knowledge of Megaport solutions and position them against market alternatives.
  • Partner with Sales, Marketing, Finance, Operations, and regional stakeholders on growth initiatives and service-impacting issues.
  • Improve customer experience and internal processes through commercial insights and customer feedback.

Requirements

  • 3+ years of experience in Customer Success, Account Management, or equivalent roles in enterprise software, internet, or telecommunications.
  • Strong commercial acumen and ability to influence revenue through consultative, value-driven selling.
  • Experience working effectively in fast-paced, technical environments with changing priorities.
  • Excellent verbal and written communication skills for collaborating with global teams and customers.
  • Ability to identify customer pain points and recommend solutions that deliver measurable value.
  • Proficiency with CRM platforms such as Salesforce for account management, pipeline tracking, and reporting.
  • Understanding of enterprise cloud and virtualized computing environments is highly desirable.

Benefits

  • Flexible working environments.
  • Birthday leave.
  • Generous study and training allowance plus five days of paid study leave.
  • Creative, contemporary workspaces.
  • Health and wellness program.
  • Recognition through ‘Legend’ and ‘Kudos’ awards.
  • Collaborative team environment with industry experts and new talent.

Interested in this position?

Apply directly on the company website

Apply Now

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