Medallion

Medallion is a healthcare operations platform that automates credentialing, enrollment, and licensing processes, saving time and increasing revenue for healthcare companies.

Health Care Providers & Services

Health Care

51-250 (150)

$85M raised

8 open positions

Links

View All Jobs

Senior Account Manager

3 weeks, 1 day ago

United States

Full-time

Senior

Account Manager

Customer and Technical Support

Salesforce

Apply Now

Medallion

Medallion is a healthcare operations platform that automates credentialing, enrollment, and licensing processes, saving time and increasing revenue for healthcare companies.

Health Care Providers & Services

51-250

$85M raised

View All Jobs 8

Description

Build and maintain deep relationships with executive and administrative stakeholders across enterprise healthcare accounts.
Lead executive business reviews, onsite meetings, and strategic 1:1 engagements to align on ROI and business goals.
Develop customer champions and references through trust-based executive relationship building and ongoing outreach.
Set success metrics, establish expectations, and support early adoption during implementation kickoff and onboarding.
Manage ongoing account engagement with regular strategic touchpoints, informal check-ins, and value reinforcement.
Proactively identify and execute renewal, retention, and expansion opportunities.
Drive consumption conversations and forecast customer usage with executive stakeholders.
Use data insights, product knowledge, and industry expertise to increase customer engagement and account growth.
Act as the internal voice of the customer by collaborating cross-functionally with Implementation, Operations, Sales, Customer Support, Product, and Engineering.
Address risks and escalations early to protect renewals and maintain long-term partnerships.

Requirements

5+ years of account management or customer success experience at a B2B SaaS startup.
Proven experience managing high-touch healthcare and enterprise customer relationships.
Consistent track record of achieving or surpassing renewal, retention, and upsell targets.
Experience creating growth plans and strategic business reviews for clients.
Experience using CRM software, ideally Salesforce, and Google Workspace applications including Docs, Sheets, and Slides.
Experience working with senior executives and key stakeholders both internally and externally.
Strong operational skills that improve organizational efficiency and customer satisfaction.
Ability to identify solutions, improve strategies, and manage change.
Strong problem-solving, project management, interpersonal, and organizational skills.
Ability to influence and build credibility and trust across the organization and with customers.

Benefits

Base compensation of $130,000-$150,000 per year.
Equity as part of the total compensation package.
Bonus eligibility as part of the total compensation package.
Benefits included as part of the total compensation package.
Remote work option indicated by #LI-Remote.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

[쿠팡] 리테일 MD 미디어 카테고리 (Book)

Coupang 1K-5K Internet Software & Services

쿠팡 Retail 조직에서 Media(Books) 카테고리의 신사업과 카테고리 성장을 이끌며 고객 만족을 높이는 Media Brand Manager 포지션입니다.

South Korea Full-time Lead Account Manager Business Development

19 hours, 14 minutes ago

Apply

19 hours, 14 minutes ago

Provider Success Manager - Montgomery, Alabama

Counterpart Health 51-200 hospital & health care

Counterpart Health is hiring a Provider Success Manager to manage primary care provider partnerships and drive adoption of its Counterpart Assistant platform in value-based care settings.

United States Full-time Senior Account Manager Customer Success Manager

$108k-$140k

19 hours, 44 minutes ago

Apply

19 hours, 44 minutes ago

Executivo(a) de Contas Estratégicas - (Farmer) - Vaga Afirmativa para Pessoas com Deficiência (PCD)

iFood 5K-10K Air Freight & Logistics

iFood is hiring a consultative account manager to grow a strategic portfolio of restaurant partners and drive revenue through field visits, data-driven account development, and complex stakeholder relationships.