Senior Account Manager

5 hours, 11 minutes ago
Full-time
Senior
Customer and Technical Support
Medallion

Medallion

Medallion is a healthcare operations platform that automates credentialing, enrollment, and licensing processes, saving time and increasing revenue for healthcare companies.

Health Care Providers & Services
51-250
$85M raised

Description

  • Build and maintain deep relationships with executive and administrative stakeholders across enterprise healthcare accounts.
  • Lead executive business reviews, onsite meetings, and strategic 1:1 engagements to align on ROI and business goals.
  • Develop customer champions and references through trust-based executive relationship building and ongoing outreach.
  • Set success metrics, establish expectations, and support early adoption during implementation kickoff and onboarding.
  • Manage ongoing account engagement with regular strategic touchpoints, informal check-ins, and value reinforcement.
  • Proactively identify and execute renewal, retention, and expansion opportunities.
  • Drive consumption conversations and forecast customer usage with executive stakeholders.
  • Use data insights, product knowledge, and industry expertise to increase customer engagement and account growth.
  • Act as the internal voice of the customer by collaborating cross-functionally with Implementation, Operations, Sales, Customer Support, Product, and Engineering.
  • Address risks and escalations early to protect renewals and maintain long-term partnerships.

Requirements

  • 5+ years of account management or customer success experience at a B2B SaaS startup.
  • Proven experience managing high-touch healthcare and enterprise customer relationships.
  • Consistent track record of achieving or surpassing renewal, retention, and upsell targets.
  • Experience creating growth plans and strategic business reviews for clients.
  • Experience using CRM software, ideally Salesforce, and Google Workspace applications including Docs, Sheets, and Slides.
  • Experience working with senior executives and key stakeholders both internally and externally.
  • Strong operational skills that improve organizational efficiency and customer satisfaction.
  • Ability to identify solutions, improve strategies, and manage change.
  • Strong problem-solving, project management, interpersonal, and organizational skills.
  • Ability to influence and build credibility and trust across the organization and with customers.

Benefits

  • Base compensation of $130,000-$150,000 per year.
  • Equity as part of the total compensation package.
  • Bonus eligibility as part of the total compensation package.
  • Benefits included as part of the total compensation package.
  • Remote work option indicated by #LI-Remote.

Interested in this position?

Apply directly on the company website

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