RemoteLeaf Logo
Log in Sign up

D365 CE Functional Solution Architect

1 month, 1 week ago
United States
Full-time
Lead
Program Manager
Product Management
Agile Azure Microsoft Dynamics 365
Apply Now
MCA Connect

MCA Connect

MCA Connect is a leading provider of Microsoft Dynamics 365 ERP and CRM solutions for manufacturing, energy, and service-based companies. With over 20 years of industry expertise, they help clients unlock innovation, establish competitive advantage, an...

Internet Software & Services
251-1K
Founded 2002
View All Jobs 16

Description

  • Lead executive and business stakeholder workshops across sales, service, marketing, field service, customer experience, operations, and supporting functions.
  • Define current-state and future-state processes, capability maps, fit-gap assessments, personas, pain points, KPIs, and outcome-based requirements.
  • Own functional solution direction for Dynamics 365 Sales, Customer Service, Field Service, Customer Insights, Project Operations touchpoints, and related Power Platform capabilities.
  • Create business process flows, user stories, acceptance criteria, backlog structure, prioritization recommendations, and phased implementation roadmaps.
  • Partner with technical architects to validate data model, security, integrations, reporting, and non-functional implications of functional design decisions.
  • Guide configuration decisions to balance standard Microsoft functionality, client-specific requirements, adoption value, and long-term maintainability.
  • Lead business readiness activities including process validation, UAT strategy, training approach, change impacts, stakeholder communication, and adoption planning.
  • Support presales and account growth through discovery leadership, solution storytelling, scope definition, assumptions, estimates, demos, proposal input, and sales-to-delivery handoff.
  • Bridge strategy, solution design, and delivery execution by ensuring process recommendations can be configured, adopted, measured, and governed within the client’s operating model.

Requirements

  • Strong business knowledge of B2B sales, lead-to-opportunity, quote-to-order, customer service, field service, marketing journeys, customer data, and CRM operating models.
  • Hands-on functional experience configuring D365 CE modules, Dataverse, model-driven apps, dashboards, views, business rules, processes, and related Power Platform capabilities.
  • Ability to facilitate senior stakeholder conversations, handle ambiguity, challenge requirements constructively, and produce executive-ready deliverables.
  • Experience with agile delivery, requirements traceability, process mapping, adoption planning, and measurable business value realization.
  • Experience producing executive-ready deliverables such as capability maps, future-state process models, fit-gap summaries, business-value roadmaps, adoption plans, and decision logs.
  • Recommended certifications: MB-280 or successor customer experience credential, MB-230, MB-240, PL-200, and/or equivalent D365 CE credentials.
  • Change management certification is preferred.

Benefits

  • One of the best bonus structures in the industry.
  • Unlimited Paid Time Off (UPTO).
  • 401(k) plan with company matching contribution.
  • Monthly stipend for home office expenses.
  • Subsidized medical, dental, and vision coverage.
  • Health Savings and Flexible Spending Accounts.
  • Company-paid life and disability insurance.
  • Training, certification, and continuing education support.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Red Cell Partners,

Staff Technical Program Manager (Industry Vertical - Healthcare)

Red Cell Partners, 11-50 Biotechnology

Red Cell Partners is hiring a Staff Technical Program Manager (L6) at Trase Systems to lead complex healthcare AI programs from customer discovery through production launch and expansion.

United States Full-time Lead Program Manager
$200k-$230k
AWS Azure GCP HIPAA Kubernetes
3 hours, 20 minutes ago
AHEAD

Principal Data Consultant - AI Readiness

AHEAD 1K-5K IT Services

AHEAD is seeking a Principal Data Consultant to lead complex enterprise data, analytics, AI, cloud, and digital transformation engagements while advising executives, ensuring successful delivery, and advancing the Data Practice.

United States Full-time Lead Program Manager
$220k-$260k
Agile AWS Azure Databricks Snowflake
3 hours, 34 minutes ago
Lyra Health

Manager, Payer Integration

Lyra Health 1K-5K Health Care Providers & Services

Lyra Health is seeking a Manager for its Payer Integration team to lead health plan integrations, support payer-related initiatives, and improve customer and member experiences.

United States Full-time Lead Program Manager
$119k-$164k
3 hours, 34 minutes ago
T5 Data Centers

Senior Program Manager

T5 Data Centers 251-1K IT Services

Senior Program Manager at T5 Data Centers leading complex data center portfolios from due diligence through turnover, with ownership of delivery, stakeholder alignment, financial performance, and operational excellence.

Anywhere Full-time Senior Program Manager
3 hours, 34 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers