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D365 CE Functional Solution Architect

2 weeks, 3 days ago
United States
Full-time
Lead
Program Manager
Product Management
Agile Azure Microsoft Dynamics 365
Apply Now
MCA Connect

MCA Connect

MCA Connect is a leading provider of Microsoft Dynamics 365 ERP and CRM solutions for manufacturing, energy, and service-based companies. With over 20 years of industry expertise, they help clients unlock innovation, establish competitive advantage, an...

Internet Software & Services
251-1K
Founded 2002
View All Jobs 14

Description

  • Lead executive and business stakeholder workshops across sales, service, marketing, field service, customer experience, operations, and supporting functions.
  • Define current-state and future-state processes, capability maps, fit-gap assessments, personas, pain points, KPIs, and outcome-based requirements.
  • Own functional solution direction for Dynamics 365 Sales, Customer Service, Field Service, Customer Insights, Project Operations touchpoints, and related Power Platform capabilities.
  • Create business process flows, user stories, acceptance criteria, backlog structure, prioritization recommendations, and phased implementation roadmaps.
  • Partner with technical architects to validate data model, security, integrations, reporting, and non-functional implications of functional design decisions.
  • Guide configuration decisions to balance standard Microsoft functionality, client-specific requirements, adoption value, and long-term maintainability.
  • Lead business readiness activities including process validation, UAT strategy, training approach, change impacts, stakeholder communication, and adoption planning.
  • Support presales and account growth through discovery leadership, solution storytelling, scope definition, assumptions, estimates, demos, proposal input, and sales-to-delivery handoff.
  • Bridge strategy, solution design, and delivery execution by ensuring process recommendations can be configured, adopted, measured, and governed within the client’s operating model.

Requirements

  • Strong business knowledge of B2B sales, lead-to-opportunity, quote-to-order, customer service, field service, marketing journeys, customer data, and CRM operating models.
  • Hands-on functional experience configuring D365 CE modules, Dataverse, model-driven apps, dashboards, views, business rules, processes, and related Power Platform capabilities.
  • Ability to facilitate senior stakeholder conversations, handle ambiguity, challenge requirements constructively, and produce executive-ready deliverables.
  • Experience with agile delivery, requirements traceability, process mapping, adoption planning, and measurable business value realization.
  • Experience producing executive-ready deliverables such as capability maps, future-state process models, fit-gap summaries, business-value roadmaps, adoption plans, and decision logs.
  • Recommended certifications: MB-280 or successor customer experience credential, MB-230, MB-240, PL-200, and/or equivalent D365 CE credentials.
  • Change management certification is preferred.

Benefits

  • One of the best bonus structures in the industry.
  • Unlimited Paid Time Off (UPTO).
  • 401(k) plan with company matching contribution.
  • Monthly stipend for home office expenses.
  • Subsidized medical, dental, and vision coverage.
  • Health Savings and Flexible Spending Accounts.
  • Company-paid life and disability insurance.
  • Training, certification, and continuing education support.

Interested in this position?

Apply directly on the company website

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