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CX Transformation Principal

3 weeks, 1 day ago
Anywhere
Full-time
Lead
Program Manager
Project and Program Management
Azure
Apply Now
MCA Connect

MCA Connect

MCA Connect is a leading provider of Microsoft Dynamics 365 ERP and CRM solutions for manufacturing, energy, and service-based companies. With over 20 years of industry expertise, they help clients unlock innovation, establish competitive advantage, an...

Internet Software & Services
251-1K
Founded 2002
View All Jobs 10

Description

  • Lead development of CX transformation strategies, operating models, and commercial process improvements.
  • Advise senior client stakeholders and executive leadership on modernizing customer engagement capabilities and scaling new processes across the enterprise.
  • Develop transformation roadmaps, value realization frameworks, and ensure CX technology implementations align with broader business objectives (sales effectiveness, customer experience, operational efficiency).
  • Support presales and strategic pursuits by shaping CX transformation strategy, executive narratives, discovery sessions, and proposal content.
  • Collaborate with Transformation Solution Architects, delivery leaders, and sales to design differentiated, Microsoft-enabled transformation approaches (Dynamics 365, Power Platform, AI).
  • Provide strategic oversight across engagements and multiple workstreams, including business transformation, solution delivery, change management, and data strategy.
  • Drive executive stakeholder alignment and measurable business outcomes throughout the engagement lifecycle, from pursuit shaping through program delivery.
  • Help define and evolve MCA’s CX transformation methodology by developing repeatable frameworks, tools, and accelerators for scalable engagements.
  • Mentor and develop consultants, support recruitment and onboarding, and foster collaboration across CX strategy, delivery, and technology teams.

Requirements

  • Minimum 6 years of consulting or industry experience leading enterprise business transformation initiatives.
  • Experience building transformation strategies focused on customer experience, customer engagement, commercial operations, or CRM enablement.
  • Demonstrated experience advising senior business stakeholders and executive leadership on complex business and technology transformations.
  • Experience supporting strategic pursuits or business development initiatives and contributing to proposal and executive presentation development.
  • Experience with Microsoft Dynamics 365 CE or similar CRM platforms.
  • Experience working with industrial, manufacturing, or distribution organizations.
  • Familiarity with emerging AI-enabled customer engagement and commercial analytics capabilities.
  • Bachelor’s degree or equivalent combination of education and experience; MBA is a plus; background in consulting firms (Big 4, global SI, or boutique transformation consultancies) desirable.
  • Strong executive presence, facilitation and stakeholder alignment skills, relationship-building, and executive-level communication and presentation abilities.
  • Advanced proficiency in PowerPoint and visual storytelling; readiness to travel up to 30%.

Benefits

  • Base salary range $175,000–$200,000 per year with additional annual bonus up to $50,000 (paid quarterly).
  • Virtual, home-based role with work/life balance and Unlimited Paid Time Off (UPTO).
  • 401(k) plan with company matching contribution.
  • Monthly stipend for home office expenses.
  • Subsidized medical, dental, and vision coverage, plus Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
  • Company-paid life and disability insurance.
  • Training, certification, and continuing education support for professional development.

Interested in this position?

Apply directly on the company website

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