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Client Account Manager

8 hours, 35 minutes ago
Anywhere
Full-time
Junior
Account Manager
Customer and Technical Support
Azure
Apply Now
MCA Connect

MCA Connect

MCA Connect is a leading provider of Microsoft Dynamics 365 ERP and CRM solutions for manufacturing, energy, and service-based companies. With over 20 years of industry expertise, they help clients unlock innovation, establish competitive advantage, an...

Internet Software & Services
251-1K
Founded 2002
View All Jobs 4

Description

  • Manage a high-volume portfolio of client accounts and provide timely, customer-focused support.
  • Serve as the primary day-to-day contact for client requests, questions, and follow-ups.
  • Create and execute a lightweight annual activity plan for renewals, transactions, and key client touchpoints.
  • Coordinate internal teams to track, communicate, and resolve client requests efficiently.
  • Execute and manage repeatable client transactions, including software renewals, IP renewals, services renewals, extensions, and smaller change orders.
  • Ensure transactions are properly documented, approved, handed off, and billed correctly.
  • Support forecasting and tracking of transactional revenue within the assigned portfolio.
  • Deliver strong customer service and coordinate client escalations with clear communication and resolution updates.
  • Conduct client satisfaction surveys, follow up on feedback, and escalate signs of dissatisfaction or risk.
  • Maintain simple account plans, support annual client reviews, and route cross-sell or upsell opportunities to the appropriate teams.

Requirements

  • This position begins June 1, 2026 and requires 1 week of onsite training in either the Houston or Denver office.
  • Remote location with travel up to 20%.
  • Experience managing client accounts with a focus on high-volume, lower-complexity transactions.
  • Ability to handle renewals, change orders, and other repeatable transactional work accurately and efficiently.
  • Strong customer service and client communication skills.
  • Ability to coordinate across Delivery, Managed Services, Sales Operations, and service-line teams.
  • Experience with forecasting or tracking revenue is preferred.
  • Ability to follow established processes, playbooks, RACI guidelines, and escalation paths.
  • Comfort supporting client planning, reviews, and identifying renewal or cross-sell opportunities.
  • Experience in a Microsoft Business Applications, Azure Data & AI, or manufacturing-focused environment is a plus.

Benefits

  • $85,000 base salary with $130,000 OTE annually and uncapped commission.
  • One of the best bonus structures in the industry.
  • Unlimited Paid Time Off (UPTO).
  • 401(k) plan with company matching contribution.
  • Monthly stipend for home office expenses.
  • Subsidized medical, dental, and vision coverage.
  • Health Savings Accounts and Flexible Spending Accounts.
  • Company-paid life and disability insurance.
  • Training, certification, and continuing education support.

Interested in this position?

Apply directly on the company website

Apply Now

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