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Senior Account Manager

2 months, 3 weeks ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
Apply Now
Marqeta

Marqeta

Marqeta is a pioneer in modern card issuing and payment solutions, offering businesses instant card issuance and payment processing through their innovative open API platform.

Diversified Financial Services
251-1K
Founded 2010
View All Jobs 20

Description

  • Serve as the primary point of contact for day-to-day account operations and ongoing client needs.
  • Work closely with cross-functional internal teams to ensure seamless execution and timely solutions.
  • Build strong working relationships across the customer’s organization.
  • Identify opportunities to improve processes and support incremental growth.
  • Partner with internal stakeholders to optimize daily operations and advance long-term account success.
  • Develop, execute, and monitor strategic account plans based on data and business priorities.
  • Support cross-functional efforts that connect people, ideas, and resources to drive innovation.
  • Lead business reviews and contribute data-driven recommendations.
  • Manage global customers with multi-region stakeholders and coordinate critical submissions with banking partners.
  • Identify cross-sell and upsell opportunities and new revenue streams based on customer needs.

Requirements

  • 5+ years of global enterprise account management experience in the payments industry.
  • Strong communication skills, including interpersonal, verbal, presentation, written, and email communication.
  • Proven track record of creating and executing strategic account plans.
  • Strong understanding of industry trends and the competitive landscape.
  • Familiarity with fintech, banking, or payments, with card issuing and processing experience.
  • Technical aptitude with the ability to understand and explain complex technical concepts clearly.
  • Experience growing and scaling strategic or enterprise accounts.
  • Experience managing global customers with multi-region stakeholders.
  • Experience partnering with banking operations teams and external banking partners.
  • Experience with high-growth fintechs and financial services companies is preferred.
  • Positive attitude, adaptability, teamwork, and resourcefulness.
  • Ability to participate in business reviews and use data-driven strategies to make decisions.

Benefits

  • Flexible First remote work model with the option to work from home or a company office.
  • On-target earnings with a 70/30 split between base salary and variable compensation.
  • Competitive U.S. salary tiers based on work location.
  • Multiple health insurance options.
  • Flexible time off with an open take-what-you-need policy.
  • Retirement savings program with company contribution and after-tax contributions.
  • Equity in a publicly traded company plus an Employee Stock Purchase Program.
  • Family-forming benefits, fertility support, and up to 20 weeks of parental leave.
  • Free therapy sessions, financial and professional coaching, and legal advice.
  • Monthly remote work stipend and annual development dollars.

Interested in this position?

Apply directly on the company website

Apply Now

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