Senior Product Manager - Dashboard & Enterprise Operational Platforms

2 days ago
Full-time
Senior
Product Management
Marqeta

Marqeta

Marqeta is a pioneer in modern card issuing and payment solutions, offering businesses instant card issuance and payment processing through their innovative open API platform.

Diversified Financial Services
251-1K
Founded 2010

Description

  • Define and drive the product roadmap for the Marqeta Dashboard and enterprise operational platforms.
  • Build tools that streamline card and account management workflows.
  • Develop systems for transaction investigation, disputes, and servicing workflows.
  • Create operational controls and monitoring capabilities for platform teams.
  • Deliver dashboards and reporting that provide real-time operational visibility.
  • Design secure, compliant systems for identity, permissions, and governance.
  • Integrate the dashboard with enterprise systems such as CRM, case management, support tooling, and data platforms.
  • Identify and deliver AI-assisted workflows that reduce manual work and improve efficiency.
  • Partner with Engineering and Design to ship intuitive, workflow-driven experiences.
  • Translate operational pain points into scalable product solutions.

Requirements

  • 5-8+ years of product management experience building enterprise software or operational platforms for operations teams.
  • Strong technical product leadership with experience working closely with Engineering and Design on complex systems.
  • Hands-on experience building operational dashboards, case management systems, or support tooling.
  • Familiarity with platforms like Salesforce, Zendesk, or ServiceNow is a plus.
  • Experience with disputes, fraud, or compliance-related workflows in regulated environments.
  • Strong ability to define product strategy, prioritize roadmaps, and drive end-to-end execution.
  • Excellent product judgment balancing customer needs, compliance requirements, technical constraints, and business impact.
  • Strong cross-functional communication and stakeholder management skills with the ability to influence without authority.
  • Ownership mindset and experience thriving in cross-functional environments.
  • Experience building multi-tenant platform products used across multiple customers or programs.
  • Experience driving 0 to 1 or major platform modernization efforts.
  • Strong understanding of data models, reporting systems, and analytics-driven products.
  • Experience with real-time systems or event-driven architectures.
  • Experience introducing AI/ML or automation into operational workflows at scale.
  • Experience working directly with bank partners, regulators, or enterprise customers.
  • Track record of improving operational efficiency metrics such as AHT, resolution time, or cost to serve.

Benefits

  • Base salary range of CAD 108,000 to 135,000.
  • Annual bonuses for eligible employees.
  • Multiple health insurance options.
  • Flexible vacation time.
  • Retirement savings program with company contribution.
  • Equity in a publicly traded company.
  • Monthly stipend to support the remote work model.
  • Annual development dollars for professional growth.
  • Family-forming benefits and up to 20 weeks of parental leave.

Interested in this position?

Apply directly on the company website

Apply Now

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