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Senior Account Manager

4 months ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
Apply Now
Marqeta

Marqeta

Marqeta is a pioneer in modern card issuing and payment solutions, offering businesses instant card issuance and payment processing through their innovative open API platform.

Diversified Financial Services
251-1K
Founded 2010
View All Jobs 17

Description

  • Serve as the primary point of contact for day-to-day operations and ongoing client needs for a major global strategic account.
  • Build strong working relationships across the customer’s organization to support long-term account success.
  • Work closely with cross-functional internal teams to ensure seamless execution and timely client solutions.
  • Identify opportunities to improve processes, optimize daily operations, and drive incremental growth.
  • Partner with customers and internal stakeholders to develop and execute strategic account plans.
  • Use data to model, plan, and monitor growth opportunities and account performance.
  • Lead thoughtful problem-solving by bringing insights and creative solutions to strategic challenges.
  • Support cross-functional efforts and connect people and ideas to drive innovation.
  • Collaborate with banking operations teams and external banking partners to drive critical submissions to completion.
  • Participate in business reviews and contribute data-driven recommendations.

Requirements

  • 5+ years of global enterprise account management experience in the payments industry.
  • Strong communication skills across interpersonal, verbal, presentation, written, and email formats.
  • Proven track record of creating and executing strategic account plans.
  • Strong understanding of industry trends and the competitive landscape.
  • Familiarity with fintech, banking, or payments.
  • Technical aptitude with the ability to understand and explain complex technical concepts clearly.
  • Experience with high-growth fintechs and financial services companies is preferred.
  • Card issuing and processing experience.
  • Proven experience growing and scaling strategic or enterprise accounts.
  • Experience managing global customers with multi-region stakeholders.
  • Experience cross-selling and upselling, including identifying new revenue streams based on customer needs.
  • Experience partnering with banking operations teams and external banking partners to complete critical submissions.
  • Ability to work effectively as a positive, adaptable, and resourceful team player.

Benefits

  • Remote Flex First work model with the ability to choose your working environment.
  • Competitive OTE with a 70/30 split between salary and variable compensation.
  • OTE range of $143,000 - $178,800 for National, $154,900 - $193,600 for Premium, and $168,300 - $210,400 for Premium Plus locations.
  • Multiple health insurance options.
  • Flexible time off with a take-what-you-need policy.
  • Retirement savings program with company contribution and after-tax contributions.
  • Equity in a publicly traded company plus an Employee Stock Purchase Program.
  • Family-forming benefits, fertility support, and up to 20 weeks of parental leave.
  • Free therapy sessions, financial and professional coaching, legal advice, a monthly remote work stipend, and annual development dollars.

Interested in this position?

Apply directly on the company website

Apply Now

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