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RMS Architect

2 weeks ago
United States, Canada, United Kingdom
Mid Level
Solutions Architect
Software Development
Agile
Apply Now
Mark43

Mark43

Mark43 redefines public safety software with an integrated Records Management System and a cloud-based Computer Aided Dispatch System, empowering first responders with reliable information and setting industry standards for customer support.

Professional Services
251-1K
Founded 2012
$179M raised
View All Jobs 25

Description

  • Lead end-to-end delivery of RMS implementations, including solution design, system configuration, testing, training, and go-live support.
  • Configure and implement workflows, forms, and data structures within configurable platforms.
  • Translate customer business requirements into scalable technical configurations and user workflows.
  • Oversee RMS implementation workstreams, including integrations and hardware components.
  • Establish and standardize best practices for RMS delivery across customers.
  • Facilitate customer workshops to gather requirements, validate workflows, and drive alignment.
  • Deliver training sessions in person and virtually for technical and non-technical audiences.
  • Lead product demonstrations, working sessions, and launch events.
  • Support user adoption by translating product capabilities into practical use cases and guiding change management.
  • Identify risks, surface issues, and communicate project status to internal and external stakeholders.
  • Gather customer feedback and partner with Product teams to inform roadmap priorities.
  • Collaborate cross-functionally with Training, Product, and Project Management teams to ensure successful delivery outcomes.

Requirements

  • 2–5+ years of experience as a product consultant, implementation specialist, or in public safety technology.
  • Technical experience with configurable or low-code platforms, including form building, workflow configuration, and data modeling.
  • Ability to translate business requirements into technical solutions and system configurations.
  • Hands-on experience delivering software implementations from setup through launch.
  • Familiarity with Agile and/or Waterfall project management methodologies.
  • Experience leading or supporting customer-facing implementations, including application setup, configuration, and go-live support.
  • Experience designing and delivering structured training programs for diverse audiences.
  • Ability to tailor training content to both technical and non-technical users.
  • Strong presentation skills with confidence speaking to large groups and explaining complex concepts clearly.
  • Ability to navigate challenging customer dynamics, resistance to change, and competing stakeholder priorities.
  • Strong interpersonal skills, emotional intelligence, and comfort working through ambiguity.
  • Hands-on, highly organized, and able to manage multiple priorities simultaneously.
  • Proficiency with PowerPoint, Excel, and Microsoft Suite.
  • College degree from an accredited institution.
  • At least 50% travel required.
  • Authorized to work for any employer in the country where hired; no visa sponsorship available.
  • Preferred experience in Records Management System (RMS) products and workflows.

Interested in this position?

Apply directly on the company website

Apply Now

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