RemoteLeaf Logo
Log in Sign up

Bilingual Client Success Manager

13 hours, 47 minutes ago
Canada
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Maple

Maple

Maple is a virtual care platform in Canada that offers online doctor appointments, consultations, and prescriptions 24/7. Patients can access Canadian licensed doctors for diagnosis and treatment, including specialty care like mental health and dermato...

Health Care Providers & Services
51-200
Founded 2015
$74M raised
View All Jobs 3

Description

  • Lead client program launches and onboarding aligned with client goals.
  • Manage a portfolio of complex, multi-stakeholder accounts as the primary strategic contact in French and English.
  • Develop account strategies based on client goals, business context and decision-makers.
  • Conduct business reviews and turn performance data into actionable recommendations.
  • Own renewal cycles, including forecasting and negotiations, in partnership with Sales.
  • Identify and close expansion, upsell and cross-sell opportunities.
  • Surface account risks, opportunities and themes to leadership with proposed solutions.
  • Collaborate with Sales, Marketing, Product and Support to deliver a seamless client experience.
  • Contribute to client-success playbooks, best practices and process improvements.
  • Own portfolio Net Revenue Retention performance against team targets.

Requirements

  • Full written and spoken bilingual fluency in French and English.
  • 4–6+ years of client-facing experience in Client Success, Account Management or Sales.
  • Experience managing complex, multi-stakeholder accounts, including channel partnerships or enterprise accounts.
  • Track record of retaining and growing a portfolio and meeting or exceeding NRR targets.
  • Ability to independently manage long, non-standard renewal or transition cycles.
  • Strong data fluency and ability to translate performance data into recommendations.
  • Experience leading cross-functional initiatives and aligning senior stakeholders on account strategy.
  • Strong relationship management, presentation and communication skills.
  • Strategic, results-driven approach with comfort operating in ambiguity and a strong sense of ownership.
  • Ability to work remotely within Canada or in a hybrid arrangement for Toronto/GTA-based candidates; employment is subject to identity verification and a criminal record check.

Benefits

  • Pay range of $88,000–$100,000 plus variable pay.
  • Remote work within Canada or hybrid work for Toronto/GTA-based employees.
  • Three weeks of vacation and 10 health days.
  • 24/7 virtual access to general practitioners, pediatrics and mental health therapy for employees and families from day one.
  • Comprehensive medical, dental and life insurance coverage.
  • Health spending account for eligible health-related expenses.
  • Annual flexible benefits budget for professional development, wellness or retirement savings.
  • Group retirement savings plan and up to five international remote-work destination days per year.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Coalition

Customer Success Manager, UK

Coalition 501-1000 Insurance

Join Coalition as a remote UK Customer Success team member, supporting insurance brokers and policyholders with platform guidance, service requests, and insurance workflows to deliver an excellent customer experience.

United Kingdom Full-time Junior Customer Success Manager
Cybersecurity
13 hours, 32 minutes ago
Aspire Software

Customer Success Representative

Aspire Software 501-1000 Internet Software & Services

Asteris is seeking a remote Client Success Representative to onboard, retain, and grow veterinary practice clients using its Keystone diagnostic imaging platform.

Canada Full-time Junior Customer Success Manager
Salesforce
13 hours, 47 minutes ago
360Learning

Client Success Partner - Enterprise

360Learning 201-500 Diversified Consumer Services

As a Client Success Partner at 360Learning, you will partner with enterprise clients to drive adoption and impact of the collaborative learning platform, strengthen executive relationships, and secure renewals and account growth.

Spain Full-time Mid Level Customer Success Manager
13 hours, 47 minutes ago
360Learning

Client Success Partner - Enterprise

360Learning 201-500 Diversified Consumer Services

As a Client Success Partner on 360Learning’s Enterprise team, you will partner with large clients to drive adoption and impact of their digital training strategy while securing renewals and account growth.

France Full-time Mid Level Customer Success Manager
13 hours, 47 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers