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Sr Salesforce Developer - Field Service and Customer operations

2 days, 8 hours ago
United States
Full-time
Senior
Salesforce Developer
Software Development
CI/CD Git Salesforce Salesforce Apex Salesforce Lightning
Apply Now
Mainspring Energy

Mainspring Energy

Mainspring Energy provides innovative local power generation solutions with the Mainspring Linear Generator, offering reliable and clean power for a net zero carbon grid.

Renewable Electricity
251-1K
Founded 2010
$468M raised
View All Jobs 12

Description

  • Design, configure, develop, test, deploy, and maintain Salesforce solutions using Apex, Lightning Web Components, Flow, SOQL, APIs, and native platform capabilities.
  • Translate business requirements into scalable technical designs, workflows, data models, integrations, and user experiences.
  • Evaluate native Salesforce functionality before introducing custom development or third-party applications.
  • Develop and enhance Salesforce Field Service capabilities, including work orders, scheduling, dispatch, mobile workflows, and preventive maintenance.
  • Build and support Service Cloud solutions for case management, escalations, service history, customer communication, and issue resolution.
  • Develop and enhance customer and partner experiences through Experience Cloud.
  • Design, support, and maintain integrations between Salesforce and other enterprise systems.
  • Support data modeling, migration, reconciliation, and data-quality efforts across customer, asset, and service records.
  • Troubleshoot production issues, perform root-cause analysis, and implement sustainable fixes.
  • Partner with cross-functional teams to gather requirements, lead discovery and solution reviews, and deliver improvements to service operations.

Requirements

  • 7+ years of Salesforce development, configuration, or implementation experience.
  • Extensive hands-on experience with Salesforce Field Service in a complex operational environment.
  • Strong experience with Service Cloud and the broader Salesforce platform.
  • Proficiency with Apex, Lightning Web Components, Flow, SOQL, APIs, data modeling, and Salesforce security.
  • Experience designing and supporting integrations between Salesforce and other enterprise applications.
  • Strong understanding of field service processes, including scheduling, dispatch, technician mobility, work execution, service history, and preventive maintenance.
  • Experience supporting Field Operations, O&M, Customer Success, customer support, or other asset-intensive business processes.
  • Strong troubleshooting, communication, and stakeholder-management skills.
  • Experience with Experience Cloud and customer or partner portals (preferred).
  • Relevant Salesforce certifications, including Field Service, Service Cloud, Platform Developer, or Platform App Builder (preferred).
  • Experience in energy, manufacturing, industrial equipment, utilities, or another asset-intensive industry (preferred).

Benefits

  • Competitive compensation with a salary range based on location, experience, education, skills, and expertise.
  • Opportunity to join a company focused on clean, affordable electricity and sustainable power solutions.
  • Flexible consideration for candidates who do not meet every listed requirement.
  • Equal opportunity employer commitment to inclusive hiring practices.

Interested in this position?

Apply directly on the company website

Apply Now

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