Lyra Health

Lyra Health

Lyra Health is a global leader in mental health benefits, connecting companies and employees to world-class therapists and coaches. Their innovative platform offers fast, reliable access to evidence-based care for organizational well-being.

Health Care Providers & Services
1K-5K
Founded 2015
$627M raised

Description

  • Partner with stakeholders to define requirements and design scalable, business-critical Salesforce solutions.
  • Configure and optimize Service Cloud features, including Omni-Channel, Service Console, Case Management, Entitlements, Milestones, and Knowledge.
  • Architect and build integrations between Salesforce and third-party systems such as Five9, Genesys, ERPs, and Jira.
  • Customize Salesforce using Lightning Pages, Flow Builder, Apex, and Lightning Components.
  • Develop integration strategies and custom solutions using APIs, middleware, and connectors.
  • Define, estimate, and shape technical approaches using development best practices.
  • Investigate technology improvements, standardization, upgrades, and development practices.
  • Monitor, troubleshoot, and resolve issues while improving platform performance and user experience.
  • Maintain development and test sandboxes, documentation, integration configurations, and best practices.
  • Provide training and support to end users and stakeholders.

Requirements

  • 5+ years of experience with Salesforce in a technical or functional role delivering custom enterprise solutions.
  • 4+ years of Salesforce development experience with Apex, Lightning Components, Force.com APIs, and web services.
  • 5+ years of general technical development and support experience.
  • Experience designing and implementing Salesforce Service Cloud solutions using Apex, LWC, and Flows.
  • Experience with Sales Cloud, Service Cloud, Data Cloud, and Marketing Cloud.
  • Experience supporting GTM and Sales teams.
  • Experience integrating SaaS systems with Salesforce using integration platforms and REST or SOAP APIs.
  • Experience with data mapping, transformation, security, compliance, and Salesforce’s security model.
  • Strong troubleshooting, root-cause analysis, communication, and stakeholder relationship-building skills.
  • Knowledge of governor limits, Agile methodologies, and development tools such as Git and Visual Studio Code; Salesforce certifications, CPQ implementation experience, and Salesforce AI experience are preferred.

Interested in this position?

Apply directly on the company website

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