CC Administrator Team Leader

1 hour, 14 minutes ago
Full-time
Junior
Project and Program Management
Lyra Health

Lyra Health

Lyra Health is a global leader in mental health benefits, connecting companies and employees to world-class therapists and coaches. Their innovative platform offers fast, reliable access to evidence-based care for organizational well-being.

Health Care Providers & Services
1K-5K
Founded 2015
$627M raised

Description

  • Coach and mentor team members to improve performance.
  • Develop, implement, and maintain systems for accurate data management and service delivery aligned with client expectations and contractual SLAs.
  • Run individual and team meetings.
  • Support the development and growth of the department.
  • Recruit new staff for open positions.
  • Manage projects efficiently and provide accurate feedback within required turnaround times.
  • Conduct monthly assurance assessments to ensure compliance with internal operating standards and service quality.
  • Plan and execute performance management, including goal setting and quarterly evaluations of direct reports.
  • Provide timely performance feedback and recognize employee efforts.
  • Develop and maintain standard operating procedures to support effective operations.
  • Develop and analyze complex departmental statistics.

Requirements

  • Grade 12 education.
  • Minimum of 2 years’ experience in administration.
  • Good computer literacy.
  • Strong client service orientation.
  • Natural leadership ability.
  • Ability to work well under pressure.
  • Business and commercial acumen with initiative.
  • Strong communication and organizational skills.
  • Good time management.
  • Strong analytical and problem-solving skills.
  • Ability to remain calm and focused during high-pressure situations.
  • High emotional intelligence and sensitivity to mental health and EAP services.
  • Ability to communicate complex data insights to non-analytical stakeholders (preferred).
  • Experience bridging structured administrative teams and fast-paced clinical teams (preferred).

Benefits

  • Remote role based in Johannesburg, South Africa.
  • Standard South Africa working hours.
  • Opportunity to work for a leading global mental health provider.
  • Equal opportunity employer environment.

Interested in this position?

Apply directly on the company website

Apply Now

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