Senior Product Manager - Monitoring & Research

1 hour, 19 minutes ago
Full-time
Senior
Data Science and Analytics
Lucidya

Lucidya

Lucidya provides a leading platform for customer experience management in the Arab World, utilizing AI-driven social media analytics and monitoring tools to enhance strategic decision-making and improve brand performance across various social channels.

Media
51-250
Founded 2016
$7M raised

Description

  • Define the vision, strategy, and roadmap for Monitoring & Research across Social Listening, Managed Channels Analytics, and Voice of Customer (VoC).
  • Ensure customers can answer critical questions about customers, markets, competitors, and brand performance using Lucidya’s platform.
  • Turn customer signals into actionable recommendations, meaningful insights, and measurable business outcomes.
  • Lead discovery work by validating problems before delivery and confirming the team is solving the right customer needs.
  • Engage customers, prospects, Customer Success, and internal stakeholders to uncover opportunities and validate product direction.
  • Raise the quality bar for AI-powered insights by improving accuracy, sentiment quality, explainability, relevance, and trust.
  • Make prioritization decisions using customer feedback, product data, market insights, commercial priorities, and strategic impact.
  • Monitor adoption, retention, churn signals, customer behavior, and feedback loops to improve product performance and business impact.
  • Collaborate across Engineering, Design, AI, Customer Success, Sales, Marketing, and Leadership to create alignment and clarity.
  • Help build a culture where teams are empowered to solve problems rather than simply execute requirements.

Requirements

  • At least 5 years of product management experience, ideally in B2B SaaS environments.
  • Experience taking products from discovery and validation through delivery, measurement, and iteration.
  • Ability to simplify complex, data-heavy, analytics-driven, or AI-powered systems into intuitive customer experiences.
  • Strong customer focus with regular customer conversations, workflow investigation, and assumption validation.
  • Comfort making decisions with incomplete information and adapting as new information becomes available.
  • Ability to communicate technical concepts to non-technical audiences and customer problems to technical teams.
  • Outcome-oriented mindset focused on customer adoption, customer value, and business impact.
  • Experience with social listening, media monitoring, Voice of Customer, customer intelligence, or research platforms (bonus).
  • Experience building AI-powered, analytics-heavy, or data-intensive products (bonus).
  • Familiarity with sentiment analysis, NLP, LLMs, recommendation systems, or automated research workflows (bonus).
  • Experience with Arabic-language products, dialects, or regional customer behaviors (bonus).
  • Knowledge of MENA markets, particularly Saudi Arabia and the GCC (bonus).
  • Experience with platforms such as Brandwatch, Sprinklr, Meltwater, Talkwalker, Qualtrics, Medallia, or Brand24 (bonus).

Interested in this position?

Apply directly on the company website

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