Lead Customer Account Manager

3 weeks, 2 days ago
Full-time
Senior
Customer and Technical Support
Datacor

Datacor

Datacor provides cutting-edge CRM and ERP solutions for the chemical industry, helping companies make better decisions, increase profitability, and optimize operations.

Gas Utilities
51-250
Founded 1981

Description

  • Grow recurring revenue and improve net retention across an assigned book of business.
  • Develop and execute customer engagement plans to maximize customer value.
  • Build trusted relationships with executives, decision makers, and other stakeholders at multiple levels.
  • Serve as the primary point of contact for customer escalations.
  • Lead business process reviews to identify customer priorities, business problems, and expansion opportunities.
  • Identify, track, and close upsell and cross-sell opportunities with Solution Engineering and Services.
  • Support renewals in collaboration with the Renewals Team.
  • Advocate for customers with internal teams and coordinate cross-functional resources to resolve issues.
  • Track customer progress on key projects and implementations.
  • Manage client expectations regarding delivery of Datacor products and services.
  • Establish bi-annual review sessions with top customers and maintain awareness of key projects, strategic objectives, and risks.
  • Identify at-risk customers and coordinate retention efforts.

Requirements

  • Background in enterprise software/SaaS sales, account management, customer success, or a similar role.
  • 4-year college degree or equivalent experience.
  • 5+ years of SaaS selling experience; ERP experience preferred.
  • Demonstrated success closing six-figure deals.
  • Ability to synthesize complex issues and communicate clearly to clients and internal stakeholders.
  • Proven ability to lead customers through large, complex projects.
  • Strong ability to understand technical concepts and problem solve.
  • Excellent written and verbal communication skills.
  • ERP, manufacturing, and warehouse management software experience preferred.
  • Understanding of process manufacturing and distribution concepts in the Chemical and Food & Beverage industry preferred.
  • Strong foundation in sales methodologies/frameworks such as MEDDPICC, Force Management, or Challenger Sales preferred.

Interested in this position?

Apply directly on the company website

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