RemoteLeaf Logo
Log in Sign up

Service Delivery Director

2 months ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Lone Wolf Technologies

Lone Wolf Technologies

Lone Wolf Technologies offers a complete real estate software suite for brokerages and agents, connecting real estate and technology to simplify transactions and operations.

Internet Software & Services
251-1K
Founded 1989
View All Jobs 12

Description

  • Serve as the primary business relationship and contract management lead for assigned strategic customer engagements.
  • Build and maintain strong relationships with customer stakeholders, including executive sponsors and operational leaders.
  • Facilitate customer governance forums such as executive business reviews, operational governance meetings, escalation calls, and Steering Committee sessions.
  • Manage customer contracts day to day, including obligations, deliverables, milestones, service levels, renewals, and key contractual dates.
  • Coordinate contract modifications, scope adjustments, approvals, and related documentation with internal and external stakeholders.
  • Monitor commercial matters such as change requests, service impacts, scope clarification, financial implications, and contract compliance.
  • Identify, monitor, and coordinate resolution of risks, issues, blockers, dependencies, and service delivery concerns.
  • Partner cross-functionally with Customer Success, Professional Services, Support, Product, Finance, Legal, Revenue Operations, and executive stakeholders.
  • Maintain clear documentation of customer commitments, approvals, decisions, risks, actions, and operational dependencies.
  • Prepare executive-level summaries, governance materials, and customer communications as needed.

Requirements

  • 7+ years of experience in Service Delivery, Customer Success, Strategic Account Management, Professional Services, Contract Management, or a related customer-facing operational role.
  • Bachelor’s degree in Business, Technology, Operations, or a related field preferred.
  • Strong understanding of SaaS, enterprise software, managed services, or technology delivery environments.
  • Experience managing executive customer relationships and participating in governance, escalation, or Steering Committee meetings.
  • Ability to interpret contractual obligations and coordinate operational execution against customer commitments.
  • Strong commercial acumen, including scope management, change requests, approvals, financial impacts, and operational risk management.
  • Excellent written, verbal, and executive-level communication skills.
  • Strong organizational and operational discipline with the ability to manage multiple priorities and stakeholders simultaneously.
  • Demonstrated ability to influence cross-functional teams and drive accountability without direct management authority.
  • Experience working in highly matrixed and fast-paced environments preferred.

Benefits

  • $145,000 - $165,000 annual salary.
  • Remote work within the United States.
  • Full-time employment.
  • Opportunity to work directly with strategic customer engagements and executive stakeholders.
  • Exposure to cross-functional collaboration across Customer Success, Professional Services, Support, Product, Finance, Legal, and Revenue Operations.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Kayzen

Customer Success Manager- Media Buyers (m/f/d)

Kayzen 51-250 Media

Kayzen is hiring a remote Customer Success Manager in Europe to own customer relationships, guide campaign performance, and help drive client growth across its mobile DSP platform.

Europe Full-time Junior Customer Success Manager
HubSpot
10 hours, 51 minutes ago
Branching Minds

Customer Success Manager (Fully Remote)

Branching Minds 11-50 Diversified Consumer Services

Branching Minds is hiring a Customer Success Manager to own the customer lifecycle for school and district partners and drive adoption, renewals, and better student outcomes.

United States Full-time Mid Level Customer Success Manager
$75k-$85k
Agile CRM HubSpot
11 hours, 6 minutes ago
Thatch

Field Account Manager

Thatch 51-200 information technology & services

Thatch is hiring a Field Account Manager to provide onsite customer support, education, and enrollment assistance across a designated region as part of an account team.

United States Full-time Mid Level Account Manager Customer Success Manager
$80k-$95k
11 hours, 21 minutes ago
Veracode

Principal Customer Success Manager

Veracode 251-1K Internet Software & Services

Veracode is seeking a Principal Customer Success Manager to lead strategic relationships with its largest enterprise customers and drive adoption, retention, growth, and secure software outcomes.

United Kingdom Full-time Lead Customer Success Manager
Cybersecurity DevSecOps
11 hours, 21 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers