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Implementation Consultant - Flemish Speaking

3 months ago
Belgium
Full-time
Junior
Implementation Consultant
Customer and Technical Support
Apply Now
Lightspeed

Lightspeed

Lightspeed is a leading point of sale (POS) and commerce platform that provides independent businesses with end-to-end solutions to manage inventory, customer management, sales, and analytics across all channels. With offices worldwide, Lightspeed help...

Professional Services
1K-5K
Founded 2005
View All Jobs 66

Description

  • Deliver engaging virtual onboarding sessions for new and existing customers in the Belgian market.
  • Train customers on product features tailored to their workflows and operational needs.
  • Lead one-on-one and group training sessions, adapting to different skill levels and learning styles.
  • Build and maintain strong customer relationships to support success, satisfaction, and growth.
  • Ensure a high level of customer satisfaction throughout onboarding, follow-up, and handoff to support teams.
  • Create and manage documentation for onboarding processes and product training.
  • Continuously develop knowledge of Lightspeed’s core products and add-ons.
  • Participate in team meetings to share best practices and product knowledge.
  • Collaborate with Implementation Specialists, Coordinators, and other internal teams to ensure smooth customer launches.

Requirements

  • Experience in customer-facing roles, ideally in B2B or B2C environments.
  • Experience in the restaurant or hospitality industry.
  • Experience delivering training, onboarding, or educational sessions.
  • Ability to quickly learn, understand, and explain technical concepts.
  • Fluency in Dutch, spoken and written.
  • Good communication skills in English, spoken and written.
  • Previous experience in a technical role such as software, IT, or technical support is preferred.
  • Familiarity with Apple tools, web technologies, or networking is preferred.
  • Understanding of restaurant POS systems is preferred.
  • Strong time management skills with the ability to prioritize effectively.
  • Critical thinking and solid problem-solving abilities.
  • Curious, proactive, and willing to challenge the status quo and explore new approaches.
  • Passion for continuous learning and development.
  • Ability to work independently while being a strong team player.
  • Positive and motivated mindset, with the ability to balance fun with focus.

Benefits

  • Lightspeed share scheme.
  • Pension plan.
  • Health insurance.
  • €400 annual health and wellness benefit.
  • Mental health support, including counselling and coaching services.
  • 25 vacation days per year.
  • Paid parental leave and support.
  • LinkedIn Learning license.
  • Volunteer day.
  • Public transport allowance.
  • Real career growth opportunities in a fast-scaling company.
  • Exposure to modern, industry-leading technology.
  • Continuous learning and skill development.
  • A diverse and inclusive workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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