Customer Success Manager (Account Manager I)- 1035

39 minutes ago
Full-time
Junior
Customer and Technical Support
Lightcast

Lightcast

Lightcast is a global leader in labor market analytics, offering the world's most comprehensive labor market data through sophisticated analytical tools and intuitive reporting features. With over two decades of experience, Lightcast provides superior ...

Professional Services
251-1K
Founded 2000
$1M raised

Description

  • Build and maintain strong relationships with assigned customers through regular engagement and communication.
  • Manage customer inquiries, identify challenges, and provide effective solutions.
  • Drive account renewals, rate adjustments, cross-sells, and upsells by uncovering customer needs and recommending appropriate solutions.
  • Negotiate pricing, document opportunities, and close sales and renewal agreements.
  • Establish customer success goals, support onboarding, and monitor account health against defined targets.
  • Collaborate with internal teams to ensure customer satisfaction and successful outcomes.
  • Maintain high activity levels, manage multiple priorities, and adapt positively in a fast-paced environment.
  • Continuously learn and develop skills to create mutually beneficial outcomes for customers and the company.

Requirements

  • 2+ years of experience in account management, sales, customer success, or a related role.
  • Experience with sales prospecting, account management, and sales processes.
  • Strong communication and presentation development skills.
  • Proficiency with Google Workspace, Microsoft Excel, and PowerPoint.
  • Strong analytical and problem-solving abilities.
  • Excellent organizational skills and the ability to manage competing priorities effectively.

Interested in this position?

Apply directly on the company website

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