Customer Success Business Partner (EPM / Enterprise Planning)

23 minutes ago
Full-time
Lead
Customer and Technical Support
Anaplan

Anaplan

Anaplan provides a connected planning platform for finance, supply chain, and sales strategies, enabling large organizations to make informed plans, drive effective decision-making, and transform planning processes.

Internet Software & Services
1K-5K
Founded 2006

Description

  • Manage a portfolio of enterprise customers to maximize ROI on the Anaplan platform.
  • Own and nurture relationships with C-suite executives and senior stakeholders as a trusted advisor.
  • Lead outcome-driven Executive Business Reviews and connect platform capabilities to customer priorities.
  • Advise customers on building a Center of Excellence and governance structure for scale and self-sufficiency.
  • Drive measurable ROI and business outcomes across onboarding, implementation, and adoption phases.
  • Monitor platform usage and sponsorship, identify risks, and execute action plans to sustain adoption and protect renewals.
  • Develop and execute customer success plans tied to value realization, adoption, and growth.
  • Identify platform expansion opportunities, including AI use cases, across core business functions.
  • Partner with Sales, Partners, Renewal Managers, and Account Executives to build pipeline, mitigate renewal risk, and grow accounts.
  • Serve as the voice of the customer to internal teams and act as a primary escalation point for issues.

Requirements

  • 8+ years of experience in customer-facing roles such as customer success, presales, or management consulting.
  • Deep subject matter expertise in FP&A or Supply Chain Planning.
  • Strong understanding of Enterprise Performance Management (EPM) and Enterprise Planning & Analytics.
  • Excellent communication, presentation, and interpersonal skills.
  • Consultative and value-oriented approach.
  • Bachelor’s degree in business, finance, marketing, operations, or supply chain.
  • CA or MBA is a plus.

Benefits

  • Opportunity to work with a leading AI-infused scenario planning and analysis platform.
  • Role based in Singapore.
  • Work with enterprise customers including major global companies.
  • Strong emphasis on diversity, equity, inclusion, and belonging.
  • Reasonable accommodation provided for individuals with disabilities during the application and interview process.
  • Access to a winning culture that supports development and recognition.

Interested in this position?

Apply directly on the company website

Apply Now

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