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Senior Client Success Manager

21 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Novara Puntocom

Novara Puntocom

Novara Puntocom (www.novara.com) is a dynamic online news portal offering real-time updates on Novara and its province, covering a wide range of topics from sports to current affairs.

Internet Software & Services
1-10
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Description

  • Develop and maintain executive-level relationships with senior customer stakeholders as a trusted strategic advisor.
  • Define long-term customer success strategies aligned to enterprise business initiatives and measurable outcomes.
  • Lead QBRs and EBRs that demonstrate ROI, value realization, and transformation opportunities.
  • Drive executive alignment on adoption strategy, change management, customer maturity, and roadmap planning.
  • Develop account strategies that improve engagement, adoption, retention, advocacy, and expansion.
  • Anticipate and mitigate business risks using customer health, product usage, operational metrics, and market awareness.
  • Lead complex customer escalations and coordinate cross-functional resources to resolution.
  • Partner with Client Account Executives on executive renewal strategies and enterprise expansion opportunities.
  • Serve as the Voice of the Customer to influence product strategy, lifecycle design, engagement programs, enablement, and operations.
  • Mentor Client Success team members and promote best practices, methodologies, and account planning discipline.

Requirements

  • 5+ years of Customer Success, Enterprise Account Management, Strategic Account Management, or related SaaS experience.
  • Experience managing enterprise or strategic accounts with executive-level relationships.
  • Proven track record improving GRR, NRR, customer adoption, and long-term account growth.
  • Experience leading EBRs, value realization discussions, and executive stakeholder meetings.
  • Strong business acumen with the ability to connect customer objectives to measurable outcomes and ROI.
  • Excellent executive communication, presentation, negotiation, and relationship management skills.
  • Ability to influence cross-functionally across Sales, Product, Support, Professional Services, Marketing, and Executive Leadership.
  • Experience building customer success strategies for complex, multi-stakeholder organizations.
  • Strong analytical skills with the ability to interpret customer health, usage, adoption trends, and business metrics.
  • Advanced experience with Customer Success platforms, CRM systems, and BI tools; Salesforce preferred, with Vitally and Pendo highly desirable.
  • Experience in hazardous industries or safety and risk management is strongly preferred.
  • Bachelor’s degree or equivalent experience preferred.

Benefits

  • Annual base salary of $75,000-$85,000.
  • Quarterly bonus opportunity.
  • Annual on-target earnings of $110,000-$120,000.
  • Medical, dental, and vision coverage.
  • Flexible Spending Accounts (FSA).
  • PTO, paid holidays, and floating holidays.
  • 401(k) with company match and immediate vesting.
  • Company-funded life insurance.
  • Employee Assistance Program (EAP) and no-cost mental health benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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