Account Director

2 weeks, 6 days ago
Full-time
Mid Level
Sales and Business Development
Lever

Lever

Lever is a leading Talent Acquisition Suite that provides modern hiring and talent management solutions. Their applicant tracking system (ATS) with candidate relationship management capabilities empowers hiring teams to streamline recruiting efforts an...

Professional Services
251-1K
Founded 2012
$123M raised

Description

  • Collaborate with Sales, Field Operations, Centralized Services, Product Management, and Implementation teams to align projects with client needs.
  • Understand client portfolios and develop tailored growth strategies.
  • Serve as the primary contact for client communications and relationship development.
  • Monitor market trends, client feedback, and industry changes to shape account strategies.
  • Lead client retention initiatives by ensuring service quality and anticipating client needs.
  • Document client interactions, sales activities, and growth metrics.
  • Meet or exceed account growth and upsell targets.
  • Manage project budgets with clients and adjust plans for unforeseen costs.
  • Collect client feedback on satisfaction, improvements, and service needs.
  • Monitor and report client KPIs and success metrics.

Requirements

  • 3–5 years of experience in account management, sales, or customer success.
  • Property management experience is preferred.
  • Strong business acumen and understanding of maintenance operations and project execution.
  • Excellent communication, negotiation, and presentation skills.
  • Proficiency with CRM systems, data analytics tools, spreadsheets, project management platforms, and communication software.
  • Ability to analyze financial data and profit margins.
  • Conflict resolution, time management, and stakeholder management skills.
  • Proactive, self-motivated, and capable of identifying challenges and growth opportunities.
  • Ability to work independently, prioritize tasks, and drive revenue through account management and sales strategies.
  • Ability to solve problems quickly, escalate issues appropriately, and collaborate across diverse teams.
  • Willingness to travel up to 25% of the time.

Benefits

  • Competitive compensation.
  • Health, dental, vision, life, and disability insurance options.
  • 401(k) retirement savings plan.
  • Paid vacation, federal holidays, and floating holidays.
  • Paid maternity and paternity leave.
  • Career advancement opportunities.
  • Tools and resources needed for success.

Interested in this position?

Apply directly on the company website

Apply Now

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