Member Experience Representative (Temporary Leave Coverage)

15 hours, 46 minutes ago
Full-time
Junior
Customer and Technical Support
Lever

Lever

Lever is a leading Talent Acquisition Suite that provides modern hiring and talent management solutions. Their applicant tracking system (ATS) with candidate relationship management capabilities empowers hiring teams to streamline recruiting efforts an...

Professional Services
251-1K
Founded 2012
$123M raised

Description

  • Build relationships with members and identify opportunities to refer credit union products and services.
  • Provide exceptional member service through calls, chats, secured messaging, and other department tasks.
  • Educate members on digital self-service options, including online banking, BillPay, Zelle, and chat.
  • Assist members with account, product, and service inquiries, including navigation of online banking and other digital services.
  • Resolve member issues and concerns, including fraud prevention and operations-related matters, in a timely and effective manner.
  • Accurately and efficiently process member transactions across online banking and other digital channels.
  • Ensure compliance with credit union policies and procedures, including those related to digital services.
  • Participate in ongoing training to stay current on credit union products, services, and referral opportunities.
  • Perform other duties as assigned.

Requirements

  • High school diploma or equivalent; work-related experience or a related college degree is preferred.
  • At least 2 years of work-related experience in a full-service financial institution or a related position in a related field.
  • At least 2 years of supervisory or lead employee experience is preferred.
  • Knowledge of credit union products and services, procedures and guidelines, and field of membership requirements.
  • Working knowledge of regulations applicable to the role’s essential responsibilities.
  • Effective communication skills across all levels of audience.
  • Knowledge of MS Office products, including Word, Excel, and Outlook.
  • Experience with Symitar for Windows (Episys).
  • Must reside in Arizona, Georgia, or Texas to be considered.
  • This is a remote temporary position.

Benefits

  • Target pay of $21 to $25 per hour.
  • Remote work arrangement.
  • Temporary employment opportunity.

Interested in this position?

Apply directly on the company website

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