Associate Director, Client Services (Remote)

6 hours, 44 minutes ago
Full-time
Executive
Customer and Technical Support
Lever

Lever

Lever is a leading Talent Acquisition Suite that provides modern hiring and talent management solutions. Their applicant tracking system (ATS) with candidate relationship management capabilities empowers hiring teams to streamline recruiting efforts an...

Professional Services
201-500
Founded 2012
$123M raised

Description

  • Develop cross-functional marketing strategies aligned with each client’s business goals.
  • Analyze paid media and CRM data to connect marketing performance with business outcomes and resolve reporting discrepancies.
  • Build trusted client relationships and proactively identify, mitigate, and manage churn risks.
  • Own portfolio retention and revenue growth through upsell and cross-sell opportunities.
  • Partner with sales teams on account expansions and lead client communications during challenging situations.
  • Create rolling three-month account plans that balance client performance goals with delivery margin targets.
  • Identify and implement process improvements that increase client value, reduce waste, and improve team effectiveness.
  • Monitor marketing industry changes, advise clients on their impact, and develop client wins into case studies.
  • Contribute weekly marketing news insights and perspectives for internal teams and clients.

Requirements

  • 7+ years of client services, account management, or client strategy experience.
  • At least 4 years of experience at a digital or performance marketing agency; prior agency experience is required.
  • Fluency in paid media and analytics metrics across Google Ads, Meta Ads, Google Analytics, and client CRMs.
  • Ability to triangulate data across platforms and investigate root causes of performance discrepancies.
  • Strong verbal and written communication skills, including explaining complex performance data to executive stakeholders.
  • Ability to think strategically about campaigns, client revenue, portfolio health, and agency growth.
  • Strong deductive reasoning, intellectual curiosity, and comfort making decisions with incomplete information.
  • Ability to build relationships, seek feedback, navigate shifting priorities, and remain solutions-focused in difficult client situations.

Benefits

  • Salary of $120,000–$160,000 with bonus opportunity.
  • Unlimited PTO.
  • Comprehensive health, dental, and vision coverage.
  • Fully remote work across the continental United States.
  • Company-paid ClassPass membership.
  • 12 weeks of paid parental leave.
  • Summer Fridays.
  • 401(k) with employer match.

Interested in this position?

Apply directly on the company website

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