Delivery Coordinator

1 hour, 28 minutes ago
Full-time
Mid Level
Customer and Technical Support
Level Access

Level Access

Level Access provides a comprehensive digital accessibility platform, automated scans, and expert-led services to help organizations achieve and maintain accessibility compliance. With a focus on IT systems, Level Access has been a leader in the access...

Internet Software & Services
251-1K
Founded 1997
$72M raised

Description

  • Track and support tasks as they move through defined workflow stages to meet timelines and service commitments.
  • Use tools such as Jira, Zendesk, Salesforce, or similar systems to support task routing and workflow visibility.
  • Support task assignments based on priorities, workload, and documented expertise.
  • Troubleshoot routine workflow issues and escalate more complex blockers to senior team members.
  • Maintain accurate customer-specific documentation to support consistent service delivery.
  • Provide regular, clear updates to customers and internal stakeholders on task or ticket status.
  • Respond to straightforward customer questions or concerns and escalate more complex issues appropriately.
  • Perform quality checks on completed tasks and re-route work that does not meet quality requirements.
  • Collaborate with cross-functional teams to maintain alignment and shared understanding across delivery workflows.
  • Assist with tracking delivery metrics and contribute to basic reporting on workflow efficiency and customer satisfaction trends.

Requirements

  • Bachelor’s degree in business administration, information systems, operations, or a related field, or equivalent practical experience.
  • 3–5 years of relevant experience in delivery coordination, customer operations, or a support role.
  • Strong written and verbal communication skills with an emphasis on clarity and professionalism.
  • Experience working within defined workflows, managing multiple tasks, and following escalation processes.
  • Comfortable collaborating across teams in a fast-paced, process-driven environment.
  • Familiarity with performance metrics such as CSAT, SLOs, or similar service indicators.
  • Experience using ticketing or workflow management tools such as Jira, Zendesk, or Salesforce preferred.

Benefits

  • Competitive benefits package.
  • Bonus opportunities.
  • Generous paid time off.
  • Paid holidays.
  • Programs designed to support employee well-being.
  • Programs designed to support work-life balance.
  • Full-time, salaried position.

Interested in this position?

Apply directly on the company website

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