Certified Pharmacy Technician - Refill & Medication Adherence

1 hour, 38 minutes ago
Full-time
Junior
Customer and Technical Support
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012

Description

  • Handle inbound pharmacy calls and place outbound patient refill calls.
  • Guide patients through the complete medication refill process.
  • Coordinate prescription refills, including data entry and pharmacy claim adjudication.
  • Perform prescription status checks and resolve adjudication issues.
  • Serve as a liaison between patients, pharmacists, clinicians, payors, and internal teams.
  • Clarify prescription orders with pharmacists and clinicians as needed.
  • Identify medications requiring special handling, such as refrigerated or hazardous items.
  • Accurately update patient and prescription data across systems.
  • Identify recurring issues, recommend process improvements, and support quality initiatives.
  • Maintain strict confidentiality of sensitive patient and healthcare data.

Requirements

  • National CPhT certification is required.
  • State-registered Pharmacy Technician status is required or must be obtainable with national certification.
  • Willingness to obtain any additional required licensure within an agreed timeframe.
  • 1–3 years of pharmacy technician experience is preferred.
  • Experience with refill management is preferred.
  • Experience with pharmacy claim adjudication is preferred.
  • Specialty pharmacy exposure is preferred.
  • Experience working with clinical care teams is preferred.
  • Remote or call-center pharmacy experience is a plus.
  • High school diploma or GED is required.
  • Proficiency in Microsoft Excel and Word is required.
  • Strong phone presence, patient communication, organization, multitasking, and attention to detail are required.
  • Ability to quickly learn new systems and workflows is required.
  • Must be able to work 8-hour shifts Monday through Friday between 7am and 7pm EST, with weekends as needed.
  • Must have a dedicated desk setup, two company-provided monitors, high-speed reliable internet, and a quiet distraction-free workspace.
  • Willingness to work overtime as patient care volumes fluctuate.
  • Ability to keep the camera on for most meetings with leaders and teammates.

Interested in this position?

Apply directly on the company website

Apply Now

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