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Forward Deployed Engineer

10 hours, 46 minutes ago
United Kingdom
Full-time
Lead
Implementation Engineer
Software Development
JavaScript LLM OpenID Connect Oracle Python REST API SAML SAP SOAP TypeScript
Apply Now
Leena AI

Leena AI

Leena AI offers an autonomous conversational AI platform that assists employees in addressing their IT, HR, and Finance needs efficiently, significantly enhancing productivity and reducing support tickets.

Professional Services
201-500
Founded 2018
$40M raised
View All Jobs 6

Description

  • Gather client requirements, design solution architectures and integration blueprints, and deliver production implementations end to end.
  • Build custom integrations, API connectors, and workflow automations using Python, TypeScript, and JavaScript.
  • Configure AI Colleagues, Agent Operating Procedures (AOPs), and Skills within client environments.
  • Integrate HRIS, ITSM, payroll, and directory systems using REST APIs, webhooks, and Leena AI connectors.
  • Navigate enterprise constraints including SSO/SAML/OIDC, access controls, legacy systems, data residency, and security requirements.
  • Author Solution Design Documents, identify scope gaps and non-standard requirements, and coordinate internal engineering support.
  • Build and validate internal and client UAT test cases; troubleshoot API, integration, and platform issues through go-live and hypercare.
  • Serve as the senior technical contact for enterprise clients, lead technical working sessions, and communicate delivery risks and blockers.
  • Partner with Post-Sales, Product, Engineering, Solutions Consultants, and Professional Services to resolve complex issues and improve delivery.
  • Create reusable integration templates, connector configurations, documentation, and at least three knowledge assets per quarter.

Requirements

  • 8+ years of experience in customer-facing engineering, professional services, or forward deployed roles.
  • Proven experience deploying production-grade software in enterprise client environments.
  • Strong Python proficiency and ability to write production-quality code under time constraints.
  • Deep experience with REST/SOAP APIs, OAuth 2.0, SAML/SSO, and enterprise integration patterns.
  • Hands-on experience with enterprise HR or IT platforms such as Workday, ServiceNow, SAP, Oracle PeopleSoft, UKG, or SuccessFactors.
  • Ability to deliver in ambiguous, fast-moving environments without complete requirements.
  • Executive presence and confidence leading technical discussions with CIOs, IT Security teams, and senior stakeholders.
  • Experience in a fast-paced startup or high-growth SaaS environment.
  • Current knowledge of enterprise AI deployment patterns, LLMs, agentic frameworks, and integration tooling.
  • Experience with AI/LLM products, LangGraph, CrewAI, RAG systems, HR tech, ITSM optimization, or enterprise automation consulting (preferred).

Benefits

  • Competitive compensation.
  • Meaningful equity.
  • Performance bonus tied to deployment outcomes.
  • Rapid career growth opportunities.
  • Work on enterprise AI and automation deployments for large global companies.
  • Collaborate with a global team working across HR, IT, and Operations.

Interested in this position?

Apply directly on the company website

Apply Now

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