Product Implementation Manager, iQueue for Surgical Clinics

8 hours, 8 minutes ago
Full-time
Mid Level
Project and Program Management
LeanTaaS

LeanTaaS

LeanTaaS provides AI-driven software solutions for healthcare organizations, optimizing capacity and operations with predictive analytics and machine learning to enhance patient access, reduce wait times, and cut healthcare costs.

IT Services
251-1K
$238M raised

Description

  • Lead customer implementations from kickoff and discovery through data acquisition, solution design, configuration, validation, and rollout.
  • Serve as the primary customer contact and manage multiple implementations independently.
  • Apply knowledge of surgical case management and perioperative workflows to improve scheduling, staffing, and operating room assignments.
  • Communicate data, technical, and setup requirements to customer IT and process teams.
  • Build data pipelines, establish system interfaces, customize workflows, and document requirements and changes.
  • Manage implementation progress, resolve challenges, assess customer readiness, and mitigate risks before go-live.
  • Establish success metrics, monitor KPIs, recommend workflow improvements, and provide customer-driven product feedback.
  • Drive adoption by partnering with practice leaders and staff and developing customer super users.

Requirements

  • Bachelor’s degree in health sciences, engineering, business administration, or a related field, or equivalent experience.
  • 3–5 years of customer-facing healthcare implementation experience.
  • Experience with software implementation, project management, and change management.
  • Strong quantitative, analytical, problem-solving, organizational, communication, and stakeholder management skills.
  • Foundational knowledge of JavaScript, HTML, and/or CSS.
  • Understanding of healthcare IT systems and data.
  • Experience collaborating with cross-functional engineering, product, and marketing teams.
  • Ability to travel nationwide up to 35–50%.
  • Preferred: perioperative services or surgical workflow experience, Lean or Six Sigma training, EMR integrations such as HL7, FHIR, Epic, Cerner, or Athenahealth, and healthcare software customization.
  • Preferred: master’s degree, project management certification, intermediate JavaScript, or experience with Pendo Guide and Zendesk.

Benefits

  • Competitive compensation including base salary, target bonus, and stock options.
  • 401(k) match and comprehensive healthcare benefits.
  • Generous paid time off and parental leave.
  • Monthly reimbursement for skill building, wellness, transportation, and/or home office expenses.
  • Education reimbursement for select courses and programs.
  • Remote work is available in listed U.S. states, with offices in Santa Clara, California, and Charlotte, North Carolina.

Interested in this position?

Apply directly on the company website

Apply Now

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