Snr. Onboarding Consultant (Remote)

1 month, 1 week ago
Full-time
Mid Level
Customer and Technical Support
KnowBe4

KnowBe4

KnowBe4 provides security awareness training and simulated phishing solutions to combat social engineering, spear phishing, and ransomware attacks, with user-friendly programs and real-time coaching to enhance security culture.

IT Services
1K-5K
Founded 2010

Description

  • Lead onboarding and implementation for new customers, ensuring timely and successful platform deployment.
  • Collaborate with Sales and Customer Success Managers to understand customer goals and create tailored onboarding plans.
  • Provide hands-on assistance with platform setup, configuration, training, and activation.
  • Serve as the primary customer contact during onboarding, resolving questions and issues promptly.
  • Recommend product integrations and deployment approaches aligned with customer security protocols.
  • Advise customers on platform management and maintenance to support efficient adoption.
  • Coordinate handoffs between Sales and Customer Success teams.
  • Partner with Product, Engineering, and Customer Support on onboarding-related questions and feedback.
  • Document onboarding activities, milestones, configuration changes, and final production solutions.
  • Manage larger and more technical accounts independently while mentoring junior team members on product best practices.

Requirements

  • 3–5 years of experience in customer implementation, onboarding, support, technical consulting, business analysis, or a related field.
  • Bachelor’s degree or equivalent education preferred.
  • Familiarity with IT security concepts and AI/SaaS technologies.
  • Experience using Salesforce or another CRM.
  • Experience with a professional services automation solution or time-tracking system.
  • Proficiency with Microsoft Excel, Word, Gmail, Google Docs, and common web browsers.
  • Strong written and verbal communication, organization, time management, and customer service skills.
  • Ability to learn technical concepts and the KnowBe4 platform, including new products and innovations.
  • Ability to build customer rapport through phone, email, and video conferencing.
  • Ability to collaborate effectively and work with minimal supervision; cybersecurity, IT, or AI/SaaS experience is preferred.

Benefits

  • US-remote work opportunity.
  • Base salary of $60,000–$65,000.
  • Company-wide bonuses tied to monthly sales targets.
  • Employee referral bonuses.
  • Adoption assistance.
  • Tuition, certification, and certification-completion reimbursement bonuses.

Interested in this position?

Apply directly on the company website

Apply Now

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