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Solution Consultant

4 weeks, 1 day ago
Hungary
Full-time
Mid Level
Implementation Consultant
Project and Program Management
Salesforce
Apply Now
Everbridge

Everbridge

Everbridge provides a comprehensive software platform that automates and enhances organizations' responses to critical events, ensuring the safety of individuals and the continuity of business operations during emergencies such as natural disasters, cy...

Internet Software & Services
1K-5K
Founded 2002
View All Jobs 17

Description

  • Lead customer engagements across deployment, adoption, and ongoing operations.
  • Establish and maintain client governance models.
  • Facilitate stakeholder meetings, document decisions, and provide monthly account updates.
  • Define success criteria, track progress, and develop action plans.
  • Deliver product education and customer training programs.
  • Troubleshoot customer concerns and coordinate technical and operational resolutions.
  • Document, prioritize, and escalate critical issues when necessary.
  • Advocate for customers by sharing feedback with Account Management, Product, and Engineering.
  • Identify opportunities to improve adoption, relationships, and customer value.

Requirements

  • At least 3 years of experience in customer-facing support or consulting, such as professional services, account management, project management, or technical consulting.
  • Strong project management, organizational, and time-management skills.
  • Ability to manage competing priorities in a fast-paced environment.
  • Working knowledge of hosted applications, high-availability architectures, computer security, telephony, and networking.
  • Experience coordinating internal teams to resolve complex customer or implementation challenges.
  • Excellent verbal, written, interpersonal, analytical, critical-thinking, and problem-solving skills.
  • Proficiency with Microsoft Office, Salesforce, and web-based applications.
  • Bachelor’s degree in Business, Computer Science, or a related field, or equivalent experience.
  • Experience with emergency preparedness, crisis management, or business continuity practices preferred.
  • Experience with government organizations, large enterprises, customer training, or complex software implementations preferred.

Benefits

  • Remote, home-based work from anywhere in Hungary.
  • Attractive salary package.
  • Comprehensive healthcare coverage.
  • Life and total permanent disability insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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