RemoteLeaf Logo
Log in Sign up

Manager, Client Success (Emerging Market)

2 weeks, 4 days ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Monday.com Salesforce
Apply Now
Lanterncare

Lanterncare

See how Lantern’s specialty care platform connects employees to high-quality surgical care through our Network of Excellence for surgery.

View All Jobs 3

Description

  • Own the end-to-end relationship for approximately 10 Emerging Market client accounts.
  • Develop service strategies that support renewals, revenue growth, and member retention.
  • Manage, mentor, and coach 3–4 Client Success Managers, including conducting regular one-on-ones and supporting career development.
  • Serve as the first escalation point for direct reports and drive client and delivery issues to resolution.
  • Analyze segment performance, including renewal risk, growth pipeline, client satisfaction, and account health.
  • Prepare regular reports for the VP of Client Success covering risks, wins, trends, and emerging issues.
  • Partner with the VP on segment strategy, goal-setting, resourcing, team structure, and process improvements.
  • Develop and standardize Client Success playbooks for relationship management, upselling, renewals, reporting, and risk escalation.
  • Collaborate with sales, marketing, network, member services, and other internal stakeholders.
  • Maintain accurate CRM, dashboard, reporting, and account data; identify automation and process improvement opportunities.
  • Participate in hiring, onboarding, segment initiatives, special projects, client meetings, and occasional travel.

Requirements

  • Bachelor’s degree required.
  • Healthcare industry experience, particularly in the self-funded benefits industry, required.
  • 7+ years of strategic account or client management experience in human capital, healthcare, or benefits preferred.
  • 2–3 years of people management experience preferred; strong mentoring and leadership readiness may also be considered.
  • Healthcare startup experience strongly preferred.
  • Experience engaging stakeholders at all organizational levels, including C-suite executives.
  • Strong analytical, process-management, coaching, influence, and problem-solving skills.
  • Proficiency with Salesforce and Microsoft 365; familiarity with Monday.com, BI/reporting platforms, and AI tools.
  • Ability to work effectively in a matrixed, fast-paced, startup-like environment and partner closely with segment leadership.
  • Excellent written and verbal communication skills; collaborative, customer-focused, and adaptable working style.
  • Willingness to travel as needed to clients, Lantern’s Dallas headquarters, and industry events.

Benefits

  • Base salary of $100,000–$120,000 plus variable compensation.
  • Medical, dental, and vision insurance.
  • Short- and long-term disability insurance.
  • Life insurance.
  • 401(k) with company match.
  • Paid time off.
  • Paid parental leave.
  • Remote position within the United States.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Counterpart Health

Provider Success Manager - Mississippi

Counterpart Health 51-200 hospital & health care

Counterpart Health is seeking a Provider Success Manager in the Birmingham, Alabama area to manage primary care partnerships and drive adoption, effective implementation, and measurable value-based care outcomes through Counterpart Assistant.

United States Full-time Senior Customer Success Manager
$108k-$140k
1 hour, 49 minutes ago
PlayON! Sports Network

Customer Success Manager

PlayON! Sports Network 51-250 Media

PlayOn is seeking a Customer Success Manager to manage post-sale relationships with schools using its GoFan platform, driving adoption, retention, renewals, advocacy, and upsells.

Anywhere Full-time Mid Level Customer Success Manager
2 hours, 19 minutes ago
Clover Health

Provider Success Manager - Mississippi

Clover Health 251-1K Insurance

Counterpart Health is seeking a Birmingham, Alabama–based Provider Success Manager to manage primary care partnerships and drive adoption, implementation, and measurable value-based care outcomes for Counterpart Assistant.

United States Full-time Senior Customer Success Manager
$108k-$140k
2 hours, 33 minutes ago
Sur Global Services

Customer Success Manager

Sur Global Services IT Services

Customer Success Manager supporting direct-to-consumer ecommerce brands by leading onboarding, managing account relationships, analyzing performance, and translating customer insights into product improvements.

Colombia Costa Rica Mexico Argentina Venezuela Brazil Contract Junior Customer Success Manager
$24k-$36k
CRM E-commerce HubSpot Notion Shopify SQL
3 hours, 18 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers