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Provider Success Manager - Mississippi

4 weeks, 1 day ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Clover Health

Clover Health

Clover Health is a data-focused health insurance company that is revolutionizing the Medicare Advantage space by integrating innovative technology into its plans. With a focus on optimizing medical outcomes and reducing costs, Clover Health uses analyt...

Insurance
251-1K
Founded 2014
$925M raised
View All Jobs 23

Description

  • Own provider relationships and serve as the primary contact for primary care partners.
  • Support provider recruitment, onboarding, training, and in-office workflow implementation as a product subject-matter expert.
  • Develop engagement plans that improve platform adoption, provider success, retention, and value-based care performance.
  • Analyze provider metrics to identify trends, risks, and opportunities, then implement interventions to improve outcomes and utilization.
  • Present and demonstrate Counterpart Assistant to clinicians and practice staff.
  • Implement platform best practices across varied primary care practices.
  • Collaborate with sales, product, and operations teams to incorporate provider feedback and market trends.
  • Help practices integrate Counterpart Assistant into daily clinical workflows.

Requirements

  • 5–7+ years of experience in provider engagement, healthcare account management, or value-based care consulting.
  • Proven success driving provider adoption and retention.
  • Ability to build collaborative relationships with clinicians and staff and drive operational change.
  • Experience translating operational data into performance metrics and scorecards.
  • Deep understanding of primary or ambulatory care workflows and clinical process improvement.
  • Knowledge of EHRs, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
  • Strong project management skills and ability to prioritize competing initiatives.
  • Willingness to travel up to 75% of the time and reside in the Birmingham, Alabama area.
  • Understanding of value-based care, population health, quality improvement, or primary care technology implementation preferred.
  • Knowledge of Medicare insurance, wellness visits, accurate coding, Stars, and HEDIS preferred.

Benefits

  • Base salary range of $107,700–$140,000 USD.
  • Equity opportunities, performance-based bonus, 401(k) matching, and regular compensation reviews.
  • Medical, dental, and vision coverage.
  • Flexible paid time off, monthly company holidays, No-Meeting Fridays, and mental health resources.
  • Remote-first work culture with office setup reimbursement and monthly cell phone and internet stipends.
  • Professional development funding, learning programs, mentorship, and performance feedback.
  • Employee Stock Purchase Plan and paid parental leave for all new parents.

Interested in this position?

Apply directly on the company website

Apply Now

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