Customer Success Manager

2 weeks, 6 days ago
Full-time
Mid Level
Customer and Technical Support
PlayON! Sports Network

PlayON! Sports Network

PlayON! Sports Network provides a comprehensive platform for high school sports programs, offering digital ticketing, live streaming, statistics, coaching tools, and social content to enhance community engagement and support student athletes.

Media
51-250
Founded 2006
$10M raised

Description

  • Act as the customer advocate and provide internal feedback to improve service for schools.
  • Manage post-sale activities through relationship-building, product expertise, planning, and execution.
  • Understand the product deeply and recommend relevant features for each customer’s needs.
  • Drive retention through proactive engagement and by ensuring schools realize value from GoFan.
  • Monitor accounts for churn risk and take action to mitigate it.
  • Manage multiple customers across different stages of the account lifecycle.

Requirements

  • 3+ years of experience in customer success or a similar role.
  • Account management and/or sales experience preferred.
  • Demonstrated track record of delivering value to clients.
  • Strong customer empathy combined with a passion for revenue and growth.
  • Understanding of value drivers in recurring-revenue business models.
  • Analytical and process-oriented mindset.
  • Commitment to continuous learning and improvement.
  • Enthusiastic, creative leadership and ability to inspire others.
  • Excellent communication and presentation skills.
  • Ability to demonstrate ownership, collaboration, adaptability, objectivity, and accountability.

Benefits

  • Multiple medical insurance plans.
  • Dental, vision, life, and disability insurance.
  • Company equity through stock options.
  • Open PTO policy.
  • 401(k) plan with company match.
  • Hybrid and flexible work environment.
  • Employee Emergency Fund.

Interested in this position?

Apply directly on the company website

Apply Now

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