Account Manager

1 week, 1 day ago
Full-time
Junior
Customer and Technical Support
Label Your Data

Label Your Data

Label Your Data provides professional data annotation services for AI, specializing in Computer Vision and NLP annotation, data classification, and validation.

Internet Software & Services
51-250
Founded 2020

Description

  • Serve as the primary point of contact for assigned clients and maintain strong client relationships.
  • Manage multiple client accounts across a diverse range of industries.
  • Coordinate annotation teams to ensure smooth execution and timely delivery of projects.
  • Monitor team discipline and help maintain a strong corporate culture within the team.
  • Track key performance metrics for client requests and team performance, and identify opportunities for improvement and automation.
  • Proactively mediate and resolve client and annotator concerns or issues.
  • Train annotation teams and supervisors.
  • Collaborate with both clients and internal team members to ensure satisfaction and effective delivery.

Requirements

  • Excellent Ukrainian and English language skills at C1 level or higher in both spoken and written communication.
  • 1-2 years of experience in the tech service industry, ideally in customer success or account management.
  • Ability to manage multiple accounts and prioritize tasks effectively.
  • Exceptional communication and interpersonal skills with the ability to build and maintain strong client relationships.
  • Strong leadership skills with the ability to manage and motivate a team effectively.
  • Excellent negotiation and conflict resolution skills.
  • Mature, responsible, and flexible attitude.
  • Innovation mindset and willingness to adapt to changing needs.
  • Experience as a Team Lead or Supervisor in an IT outsourcing company is a plus.
  • Experience working on AI, data labeling, or machine learning projects is a plus.

Benefits

  • Competitive monthly rate in USD.
  • Fully remote work opportunity.
  • Business hours schedule.
  • Paid intensive training and trial period.
  • Supportive, responsive management focused on employee growth.
  • Inclusive international environment.
  • Opportunities for self-development and long-term cooperation.

Interested in this position?

Apply directly on the company website

Apply Now

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