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Customer Experience Executive VOICE LATAM

2 months, 3 weeks ago
Chile, Guatemala, Panama, Peru, Uruguay, Ecuador
Full-time
Junior
Customer Support
Customer and Technical Support
Shopify
Apply Now
Koi Limited

Koi Limited

Textiles, Apparel & Luxury Goods
11-50
Founded 2012
View All Jobs 7

Description

  • Handle inbound and outbound customer phone calls and provide professional support.
  • Respond to customer enquiries via phone, email, and helpdesk systems.
  • Assist customers with questions about precious metals purchases, orders, accounts, and deliveries.
  • Explain processes, timelines, and product information clearly and professionally.
  • Investigate and resolve issues related to orders, account access, payments, and delivery queries.
  • Coordinate with internal teams to resolve operational issues and provide timely customer updates.
  • Log customer conversations, resolutions, and call notes accurately in support systems.
  • Escalate complex cases to senior team members when needed.
  • Identify recurring customer issues and share feedback to improve processes and documentation.

Requirements

  • Previous experience in customer support or customer service roles involving phone-based communication.
  • Excellent spoken and written English with clear and confident communication.
  • Comfortable handling a high volume of customer phone calls in a professional manner.
  • Strong listening skills and the ability to explain processes clearly to customers.
  • Strong organisational skills and attention to detail.
  • Ability to remain calm, professional, and solution-focused when handling customer issues.
  • Comfortable working remotely and managing workload independently.
  • Experience using customer support platforms or helpdesk systems.
  • Experience using Microsoft 365 or Google Workspace.
  • Comfortable using VoIP or online calling platforms for customer communication.
  • Reliable availability aligned primarily with UK business hours, with flexibility to adjust hours based on customer demand and call volumes.
  • Experience working in financial services, investment, or precious metals-related businesses (desirable).
  • Experience with helpdesk platforms such as Gorgias or similar systems (desirable).
  • Experience supporting international customers across multiple markets (desirable).
  • Familiarity with Shopify or order management systems (desirable).
  • Experience working in remote customer support teams (desirable).

Benefits

  • $1,500 monthly salary.
  • Fully remote role for LATAM-based candidates.
  • Working hours aligned with UK business operations.
  • Structured onboarding and training on The Wessex Mint platform and processes.
  • Opportunity to work within a growing international D2C business.
  • A supportive and collaborative remote team environment.
  • Exposure to a fast-growing precious metals and investment platform within Koin Limited.

Interested in this position?

Apply directly on the company website

Apply Now

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