RemoteLeaf Logo
Log in Sign up

Customer Experience Executive VOICE LATAM

3 months, 1 week ago
Chile, Guatemala, Panama, Peru, Uruguay, Ecuador
Full-time
Junior
Customer Support
Customer and Technical Support
Shopify
Apply Now
Koi Limited

Koi Limited

Textiles, Apparel & Luxury Goods
11-50
Founded 2012
View All Jobs 7

Description

  • Handle inbound and outbound customer phone calls and provide professional support.
  • Respond to customer enquiries via phone, email, and helpdesk systems.
  • Assist customers with questions about precious metals purchases, orders, accounts, and deliveries.
  • Explain processes, timelines, and product information clearly and professionally.
  • Investigate and resolve issues related to orders, account access, payments, and delivery queries.
  • Coordinate with internal teams to resolve operational issues and provide timely customer updates.
  • Log customer conversations, resolutions, and call notes accurately in support systems.
  • Escalate complex cases to senior team members when needed.
  • Identify recurring customer issues and share feedback to improve processes and documentation.

Requirements

  • Previous experience in customer support or customer service roles involving phone-based communication.
  • Excellent spoken and written English with clear and confident communication.
  • Comfortable handling a high volume of customer phone calls in a professional manner.
  • Strong listening skills and the ability to explain processes clearly to customers.
  • Strong organisational skills and attention to detail.
  • Ability to remain calm, professional, and solution-focused when handling customer issues.
  • Comfortable working remotely and managing workload independently.
  • Experience using customer support platforms or helpdesk systems.
  • Experience using Microsoft 365 or Google Workspace.
  • Comfortable using VoIP or online calling platforms for customer communication.
  • Reliable availability aligned primarily with UK business hours, with flexibility to adjust hours based on customer demand and call volumes.
  • Experience working in financial services, investment, or precious metals-related businesses (desirable).
  • Experience with helpdesk platforms such as Gorgias or similar systems (desirable).
  • Experience supporting international customers across multiple markets (desirable).
  • Familiarity with Shopify or order management systems (desirable).
  • Experience working in remote customer support teams (desirable).

Benefits

  • $1,500 monthly salary.
  • Fully remote role for LATAM-based candidates.
  • Working hours aligned with UK business operations.
  • Structured onboarding and training on The Wessex Mint platform and processes.
  • Opportunity to work within a growing international D2C business.
  • A supportive and collaborative remote team environment.
  • Exposure to a fast-growing precious metals and investment platform within Koin Limited.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Wayvia (formerly PriceSpider)

Customer Support Specialist

Wayvia (formerly PriceSpider) 201-500 information technology & services

Wayvia is hiring a Customer Support Specialist to handle incoming support requests for its products and services, helping customers resolve issues and get guidance in a remote U.S.-based role.

United States Full-time Entry Level Customer Support
$44k-$48k
JIRA SQL
3 hours, 46 minutes ago
Winning Assistants

Medical Virtual Assistant - Nutrition & Wellness

Winning Assistants Health Care Providers & Services

Remote part-time Medical Virtual Assistant role for a nutrition and wellness center focused on patient communication, scheduling, insurance support, and administrative coordination.

Philippines Part-time Junior Customer Support Virtual Assistant
$0k-$0k
Cybersecurity HIPAA Instagram API
3 hours, 46 minutes ago
Winning Assistants

Spa Receptionist & Sales Virtual Assistant

Winning Assistants Health Care Providers & Services

Spa receptionist and sales virtual assistant for a remote spa business, serving as the first point of contact to manage client communications, scheduling, and revenue-generating bookings.

Philippines Full-time Junior Customer Support Sales Representative
$0k-$0k
CRM HIPAA
3 hours, 46 minutes ago
IntellaTriage

Remote Hospice Triage RN PT 3:30p-11p Compact & CA license needed

IntellaTriage 51-250 Health Care Providers & Services

IntellaTriage is hiring a remote registered nurse to provide after-hours hospice triage support for patients and families, ensuring timely care coordination and interventions.

United States Part-time Junior Customer Support
$52k-$58k
3 hours, 46 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers