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Senior Solutions Architect

1 week, 6 days ago
United States
Full-time
Senior
Solutions Architect
Software Development
CSS HTML JavaScript Node.js Prototyping Python
Apply Now
Klaviyo

Klaviyo

Klaviyo offers intelligent email marketing, SMS, and automation services for ecommerce businesses, empowering brands to personalize customer interactions and drive growth.

IT Services
1K-5K
Founded 2012
View All Jobs 115

Description

  • Own strategic customer engagements end-to-end, from scoping and delivery planning through implementation and adoption.
  • Lead consultative conversations with customers to clarify business objectives, identify risks, and turn outcomes into technical implementation plans.
  • Define and help author Statements of Work that specify scope, deliverables, timelines, dependencies, and success metrics.
  • Serve as the owner for key technical phases of customer projects, ensuring delivery on time, on budget, and to agreed outcomes.
  • Build stakeholder relationships across customer, sales, customer success, and partner teams to maintain visibility and momentum.
  • Anticipate risks and develop mitigation plans to keep enterprise projects on track.
  • Act as a strategic advisor on the Klaviyo platform and broader martech ecosystem, including data models, integrations, Email, SMS, and CDP use cases.
  • Translate customer business goals into technical and operational solutions aligned with best practices.
  • Educate and enable internal teams and customer stakeholders on complex questions, best practices, and tradeoffs.
  • Contribute to repeatable solutions, process improvements, and internal product and engineering feedback loops.
  • Maintain operational hygiene by keeping project status, risks, and timesheets up to date.
  • Design, prototype, and troubleshoot technical solutions for internal and external projects while mentoring peers and influencing senior stakeholders.

Requirements

  • 4+ years of experience in SaaS Professional Services, implementation, solution consulting, or a similar customer-facing technical role.
  • Track record of leading enterprise-level projects or solutioning.
  • Experience working with multiple stakeholders across diverse teams and departments in complex, often global, environments.
  • Ability to articulate how Professional Services accelerate time to value and business impact.
  • Strong balance of technical depth and commercial clarity when scoping engagements.
  • Hands-on experience with modern web development technologies such as HTML, CSS, and JavaScript.
  • Experience with general-purpose programming languages such as Node or Python, with the ability to learn new languages quickly.
  • Strong understanding of the martech landscape, including Email, SMS/Mobile, and CDP use cases.
  • Familiarity with APIs, webhooks, and integrating SaaS platforms into complex enterprise tech stacks.
  • Experience acting as a technical advisor or architect for complex implementations, especially in martech, CDP, or B2C CRM contexts.
  • Demonstrated executive presence and ability to influence C-level and senior stakeholders.
  • Excellent written, verbal, and virtual communication skills across technical and non-technical audiences.
  • Proactive, resourceful, and able to drive solutions forward autonomously.
  • Commitment to operational rigor, including status updates, risk tracking, and time tracking without reminders.
  • Interest in mentoring others and contributing to team-level execution and enablement.
  • Experience experimenting with AI tools and workflows, with an interest in using AI responsibly to improve work efficiency.

Benefits

  • Base salary range of $112,000 to $168,000 USD for US locations.
  • Eligibility for the company’s annual cash bonus plan.
  • Potential equity as part of the total compensation package.
  • Potential sign-on payments.
  • Comprehensive health, welfare, and wellbeing benefits, based on eligibility.
  • Up to 10% travel for onboarding, client or partner work, team meetings, and industry events, with travel coordinated in advance.

Interested in this position?

Apply directly on the company website

Apply Now

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