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Manager, Employee Engagement

2 weeks, 3 days ago
United States
Full-time
Lead
Human Resources
Operations
Apply Now
Klaviyo

Klaviyo

Klaviyo offers intelligent email marketing, SMS, and automation services for ecommerce businesses, empowering brands to personalize customer interactions and drive growth.

IT Services
1K-5K
Founded 2012
View All Jobs 115

Description

  • Lead, hire, coach, and develop the Employee Engagement team.
  • Own the strategy and end-to-end delivery of signature company moments, including CKO, mid-year and holiday celebrations, Customer First Day, BFCM and quarterly release activations, K:BOS, and Open Enrollment/Wellness Week.
  • Design and maintain employee lifecycle touchpoints such as onboarding milestones, work anniversaries, employee appreciation, career transitions, and new parent moments.
  • Build and operationalize rewards and recognition programs, including peer and leadership nomination processes and supporting systems.
  • Design and run learning and connection programs such as Klaviyo Bites & Insights, Hackathons, Demo Fairs, and Coffee Chats.
  • Own the community strategy, including Heritage Months, KRG leadership structure, and support models for community-led programming.
  • Lead the global swag strategy, including the online swag store, anniversary and new hire kits, new parent gifts, and signature moment merchandise.
  • Build playbooks, frameworks, and measurement systems to enable scalable, consistent execution across locations.
  • Partner with people analytics to establish employee listening using surveys, qualitative feedback, and program metrics.
  • Translate employee experience strategy into an annual programming calendar and align partners across Internal Communications and Workplace Experience.

Requirements

  • 8+ years of experience in employee experience, employee engagement, event strategy, internal communications, or a related field.
  • At least 2+ years leading and developing teams.
  • Experience in a fast-growing tech or high-growth environment is strongly preferred.
  • Proven people leadership and culture-building experience with a focus on engagement, retention, and organizational health.
  • Experience building and operationalizing complex, multi-stakeholder programs from scratch.
  • Ability to set long-term strategy and also execute programs with precision and care.
  • Strong analytical mindset with experience using employee feedback and data to shape programs.
  • Excellent cross-functional collaboration and stakeholder management skills, including influencing without authority.
  • Strong communication and storytelling skills that translate ideas into clear narratives.
  • Bachelor’s degree in communications, marketing, human resources, or a related field, or equivalent experience.
  • Ability to travel up to 10% for onboarding, team meetings, client or partner work, and industry events.
  • AI fluency with responsible use of AI, including privacy, security, bias awareness, and human-in-the-loop practices.

Benefits

  • Base salary range of $116,000 to $174,000 USD for US locations.
  • Eligibility for participation in the company’s annual cash bonus plan.
  • Equity as part of the total compensation package.
  • Sign-on payments may be included.
  • Comprehensive health, welfare, and wellbeing benefits based on eligibility.
  • Supported work experience with accommodations as needed.
  • Access to generous benefits as part of Klaviyo’s overall employee offering.

Interested in this position?

Apply directly on the company website

Apply Now

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