Customer Success Manager

2 weeks, 6 days ago
Full-time
Mid Level
Customer and Technical Support
Klaviyo

Klaviyo

Klaviyo offers intelligent email marketing, SMS, and automation services for ecommerce businesses, empowering brands to personalize customer interactions and drive growth.

IT Services
1K-5K
Founded 2012

Description

  • Support Klaviyo’s mission to help creators and customers use first-party data effectively.
  • Contribute to building personalized experiences in ecommerce and beyond.
  • Collaborate with ambitious, cross-functional teammates to deliver high-quality work.
  • Participate in new hire onboarding, client or partner work, team meetings, and industry events as needed.
  • Travel up to 10% for business purposes when required.
  • Follow responsible AI practices during work and interviews, including privacy, security, and bias awareness.

Requirements

  • Base salary range for US locations: $72,000 to $108,000 USD.
  • Compensation is determined by job-related skills, relevant experience, education or training, and work location.
  • This role may require up to 10% travel.
  • Ability to adhere to Klaviyo’s AI interview guidelines and responsible AI expectations.
  • Candidates should be able to work in a collaborative environment and support customer-focused outcomes.
  • Accommodations are available as needed.
  • Preferred candidates may have experience relevant to sales or customer success roles, which may include variable compensation or OTE structures.

Benefits

  • Participation in the company’s annual cash bonus plan.
  • Variable compensation/OTE for sales and customer success roles.
  • Equity and sign-on payments may be included in total compensation.
  • Comprehensive health, welfare, and wellbeing benefits based on eligibility.
  • Generous benefits package supporting employees from day one.
  • Accommodations provided as needed during the hiring process.

Interested in this position?

Apply directly on the company website

Apply Now

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