Technology Operations and Compliance Manager

1 month ago
Full-time
Mid Level
Legal
KIND

KIND

KIND is a leading national organization that protects the rights of refugee and immigrant children in the U.S., providing legal representation and advocating for policy changes to ensure children's protection throughout their migration journey.

Diversified Consumer Services
251-1K
Founded 2009
$9M raised

Description

  • Own the day-to-day management and strategic advancement of KIND’s IT operations across a multi-site international organization.
  • Lead complex technology initiatives from planning through implementation using structured project management practices.
  • Manage cybersecurity operations, annual security trainings, and serve as the primary internal lead for security incidents.
  • Oversee technology compliance and governance functions using Microsoft Purview in partnership with internal stakeholders.
  • Partner with the Director of IT Operations to design and implement technology solutions that improve organizational effectiveness and client services.
  • Collaborate with Office Operations to align technology decisions with operational needs and organizational goals.
  • Oversee endpoint and device management across computers, mobile devices, networking, and conferencing equipment.
  • Identify, configure, and maintain cloud infrastructure solutions across IaaS, PaaS, and SaaS environments.
  • Lead and mentor associate-level employees.
  • Develop documentation, operational standards, and procedures to improve consistency and resilience across the IT environment.

Requirements

  • Undergraduate degree in Information Technology, Computer Science, or a related field preferred, or equivalent experience.
  • Minimum of 5 years of progressive experience across multiple IT domains.
  • Proven ability to lead and execute complex technical initiatives from planning through implementation.
  • Experience overseeing or coordinating cybersecurity and compliance activities, including incident response with internal teams and third-party vendors.
  • Strong working knowledge of endpoint management, cloud infrastructure (IaaS, PaaS, SaaS), and enterprise productivity environments.
  • Familiarity with Microsoft 365, Microsoft Purview, and the Azure ecosystem, including security and compliance capabilities.
  • Experience supporting technology operations in a mid-sized, multi-site, or international organization with 400+ employees.
  • Strong analytical, problem-solving, and communication skills across technical and operational teams.
  • Ability to work independently in a remote environment and travel periodically as needed.
  • Relevant certifications in project management, cloud infrastructure, or security preferred.
  • Experience in nonprofit, mission-driven, or service-oriented organizations preferred.
  • Experience supporting legal aid organizations or law firms across diverse technology platforms preferred.
  • Ability to manage multiple priorities in a deadline-oriented, fast-paced environment.
  • Experience working and communicating in a remote environment preferred but not required.

Benefits

  • Annual salary range of $83,744 to $104,681.
  • Medical, dental, and vision insurance, with KIND paying 100% of the employee-only premium for one medical plan option plus dental and vision.
  • Pre-tax flexible spending account (FSA) for medical and dependent care.
  • Pre-tax transit and parking spending account.
  • Employer-paid life insurance and accidental death and dismemberment insurance.
  • Employer-paid short- and long-term disability insurance.
  • Wellness support through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, and time away and office wellness activities.

Interested in this position?

Apply directly on the company website

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