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Experience Manager, Aspiring Investors

4 days, 20 hours ago
United States
Full-time
Junior
Account Manager
Customer and Technical Support
Apply Now
Kiavi

Kiavi

Kiavi is a leading provider of bridge and rental loans for real estate investors, offering a streamlined online process to help investors scale their portfolios. With over $12.3 billion in funded loans, Kiavi leverages technology to provide fast, relia...

Real Estate
251-1K
Founded 2013
$158M raised
View All Jobs 3

Description

  • Conduct introductory onboarding calls and build rapport with new leads.
  • Respond to missed inbound calls and voicemails promptly.
  • Execute multi-channel outreach through phone, text, and email to connect with prospective borrowers.
  • Maintain ongoing communication with active pipeline leads, nurture leads, and existing account holders.
  • Guide borrowers through onboarding, valuation/scope completion, and final term confirmation before closing.
  • Review applications before processing to ensure accuracy and set expectations.
  • Verify borrower real estate experience and communicate loan adjustments when deal parameters change.
  • Manage daily operational work, including clearing conditions, reviewing scopes and valuations, handling value mitigations, and updating accounts.
  • Collaborate with processing, underwriting, and administrative teams to resolve bottlenecks and close loans on time.
  • Perform daily and weekly pipeline reviews and manage account hygiene.

Requirements

  • Remote role based in one of Kiavi’s approved hiring regions.
  • Expected annualized base pay range of $37,000 to $55,000 plus a $30,000 commission target.
  • Consistently meet monthly funded volume and revenue targets.
  • Maintain strong pipeline health, conversion rates, and daily/weekly activity standards.
  • Dedicate weekly time to professional development, market research, and credit policy refreshers.
  • Strong knowledge of Kiavi’s product suite, including Bridge, Fix-and-Flip, and Rental/DSCR loans.
  • Understanding of underwriting guidelines and investor concepts such as rehab budgets, Scope of Work (SOW), Net Operating Income (NOI), and Debt Service Coverage Ratio (DSCR).
  • Ability to stay informed on real estate market trends, interest rates, and lending dynamics using internal and industry tools.
  • Identity verification through biometric and device validation is required as part of the hiring process.

Benefits

  • Free employee-only medical, dental, and vision coverage.
  • Heavily discounted dependent health coverage.
  • Health Savings Account contribution of $1,000 for individual coverage and $2,000 for dependents.
  • Short-term and long-term disability insurance plus group life and AD&D insurance.
  • Remote work support with a one-time $500 office setup reimbursement and a monthly $85 internet and phone stipend.
  • Flexible time off with no strict limit, subject to manager approval.
  • Paid leave of up to 8 weeks for medical or caregiver reasons and 12 weeks of paid maternity/paternity leave.
  • 401(k) with 100% company match up to 3% of compensation or $8,000, with immediate vesting.

Interested in this position?

Apply directly on the company website

Apply Now

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