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Customer Success Manager - Video Games - Remote

20 hours, 13 minutes ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
Keywords Studios

Keywords Studios

Keywords Studios provides comprehensive technical and creative solutions for the global video games industry, specializing in localization, audio production, quality assurance, art creation, and customer support services to enhance the gaming experienc...

Internet Software & Services
10K-50K
Founded 1998
View All Jobs 19

Description

  • Partner with Account Managers to manage a portfolio of customers and drive renewals and account growth.
  • Serve as the Helpshift product expert from the business user perspective and act as a trusted advisor to customers.
  • Advocate for customer needs across departments and escalate product or service issues to the development team as needed.
  • Work with customers to define goals and key performance indicators that demonstrate business value.
  • Create and present quarterly business reviews with Account Managers.
  • Educate clients on best practices for SDK configurations, key platform features, and dashboard administration.
  • Run one-to-many success programs to improve customer outcomes based on product usage data and maturity.
  • Use data and customer context to resolve ambiguity and deliver outcomes for both customers and Keywords.
  • Prepare post-meeting reports and customer roadmaps with clear action items after quarterly reviews.
  • Support onboarding, identify upsell opportunities, and manage multiple projects and customer inquiries across time-sensitive situations.

Requirements

  • 3+ years of experience supporting game industry customers.
  • Experience managing 30–40 SMB and mid-market customers simultaneously.
  • Strong team player with high emotional intelligence and a customer-obsessed mindset.
  • Strong critical thinking, problem-solving, and project management skills.
  • Commercial awareness and business creativity with a process-driven, execution-oriented approach.
  • Data-driven mindset with high attention to detail and the ability to act as a trusted advisor.
  • Ability to work through ambiguity and adapt quickly in a fast-paced, growing, deadline-driven environment.
  • Excellent written and verbal communication skills.
  • Self-motivated and able to operate effectively in a remote environment.
  • Willingness to travel as required.

Benefits

  • Permanent full-time employment.
  • Remote working pattern.
  • Equal opportunities workplace policy.
  • Fully online and remote recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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