RemoteLeaf Logo
Log in Sign up

Customer Success Manager

1 month, 1 week ago
Czech Republic
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Keyloop

Keyloop

Keyloop is the largest global automotive technology solutions provider, offering future motive technology to enhance the car buying and owning experience. Their comprehensive solutions cover the entire consumer lifecycle, empowering growth through dist...

Automotive
1K-5K
View All Jobs 14

Description

  • Manage a defined portfolio of customer accounts to drive renewal, retention, and long-term loyalty.
  • Build and maintain senior executive relationships, including C-level contacts, across assigned accounts.
  • Develop growth and retention plans in close partnership with Sales.
  • Work with customers to define critical goals and key performance indicators and support them in achieving those outcomes.
  • Advocate for customer needs and issues across internal teams to ensure a seamless customer experience.
  • Represent the customer voice across Keyloop and align internal stakeholders around customer priorities.
  • Maintain a strong understanding of Keyloop’s products and value proposition to support discussions on upgrades and additional services.
  • Present business issues, performance metrics, and project direction to senior management.
  • Own Customer Success Plans and track associated goals, KPIs, and performance metrics.
  • Travel to customer sites as needed and support resolution of urgent customer issues, including outside standard hours when required.

Requirements

  • 5+ years of customer success management experience.
  • Ability to work independently and also contribute effectively in a strong team environment.
  • Excellent communication, presentation, and negotiation skills.
  • Ability to quickly understand and explain technical and business concepts.
  • Strong understanding of business processes and how they are implemented in enterprise applications.
  • Strong understanding of customer needs and business objectives.
  • Experience with cloud-based enterprise software in a CSM role is a plus.
  • Experience in the automotive industry is a plus.
  • Fluency in English is required.
  • Fluency in French, Portuguese, German, or Dutch would be advantageous.
  • Willingness to travel.

Benefits

  • Remote work environment.
  • Training and support to try new things, adapt to change, and explore different career paths.
  • Opportunity to collaborate and learn from industry experts globally.
  • Performance-based pay and benefits.
  • Career development and growth opportunities.
  • Inclusive workplace that values diversity and different lifestyles.
  • Equal opportunity employer committed to building a diverse and inclusive workforce.
  • Access to company AI tools and training to improve creativity and productivity.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Inspira Education

Senior Enrollment Manager

Inspira Education 11-50 Diversified Consumer Services

Inspira Education Group is hiring a Senior Enrollment Manager to drive inbound enrollment sales for its education brands while helping families navigate the admissions and program selection process.

United States Full-time Senior Customer Success Manager Sales
$180k-$200k
12 hours, 19 minutes ago
StackAdapt

Client Success Manager (PST / MST)

StackAdapt 1K-5K Media

StackAdapt is hiring a remote Client Success Manager to support self-serve advertisers across the StackAdapt platform, resolve client issues, and help improve products and processes.

United States Canada Full-time Junior Customer Success Manager
Google Analytics Google Tag Manager HubSpot Shopify WordPress
12 hours, 19 minutes ago
Addepar

Sr. Client Success Manager - Enterprise

Addepar 251-1K Capital Markets

Addepar is hiring a Client Success Manager for its Enterprise team to manage complex financial-services clients, drive post-sales adoption and retention, and expand revenue through strategic account oversight and client partnership.

United Kingdom Senior Customer Success Manager
12 hours, 19 minutes ago
Pacvue

Senior Customer Success Manager II, Omni Commerce

Pacvue 11-50 Media

Pacvue is hiring a Senior Customer Success Manager II, Omni Commerce to own enterprise customer relationships and shape the company’s Walmart- and Target-focused commerce offering across retail operations, product feedback, and strategic client outcomes.

United States Full-time Senior Customer Success Manager
$110k-$130k
E-commerce
12 hours, 34 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers