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Customer Success Manager

2 months ago
Czech Republic
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Keyloop

Keyloop

Keyloop is the largest global automotive technology solutions provider, offering future motive technology to enhance the car buying and owning experience. Their comprehensive solutions cover the entire consumer lifecycle, empowering growth through dist...

Automotive
1K-5K
View All Jobs 13

Description

  • Manage a defined portfolio of customer accounts to drive renewal, retention, and long-term loyalty.
  • Build and maintain senior executive relationships, including C-level contacts, across assigned accounts.
  • Develop growth and retention plans in close partnership with Sales.
  • Work with customers to define critical goals and key performance indicators and support them in achieving those outcomes.
  • Advocate for customer needs and issues across internal teams to ensure a seamless customer experience.
  • Represent the customer voice across Keyloop and align internal stakeholders around customer priorities.
  • Maintain a strong understanding of Keyloop’s products and value proposition to support discussions on upgrades and additional services.
  • Present business issues, performance metrics, and project direction to senior management.
  • Own Customer Success Plans and track associated goals, KPIs, and performance metrics.
  • Travel to customer sites as needed and support resolution of urgent customer issues, including outside standard hours when required.

Requirements

  • 5+ years of customer success management experience.
  • Ability to work independently and also contribute effectively in a strong team environment.
  • Excellent communication, presentation, and negotiation skills.
  • Ability to quickly understand and explain technical and business concepts.
  • Strong understanding of business processes and how they are implemented in enterprise applications.
  • Strong understanding of customer needs and business objectives.
  • Experience with cloud-based enterprise software in a CSM role is a plus.
  • Experience in the automotive industry is a plus.
  • Fluency in English is required.
  • Fluency in French, Portuguese, German, or Dutch would be advantageous.
  • Willingness to travel.

Benefits

  • Remote work environment.
  • Training and support to try new things, adapt to change, and explore different career paths.
  • Opportunity to collaborate and learn from industry experts globally.
  • Performance-based pay and benefits.
  • Career development and growth opportunities.
  • Inclusive workplace that values diversity and different lifestyles.
  • Equal opportunity employer committed to building a diverse and inclusive workforce.
  • Access to company AI tools and training to improve creativity and productivity.

Interested in this position?

Apply directly on the company website

Apply Now

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